Kimberly Collins
Urbandale,IA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
34
34
years of professional experience
Work History
Store Manager
Talbots Clothing Store
Johnston City, TN
02.2006 - 03.2024
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Organized promotional events to increase product awareness.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Customer Service Manager
Krogers Grocery Store
Jackson, TN
05.1990 - 11.2005
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Chester County High School
Henderson, TN05-1986
Skills
- Talent Recruitment
- Payroll Management
- Loss Prevention
- Risk Management
- Store Merchandising
- Team Development
Timeline
Store Manager
Talbots Clothing Store
02.2006 - 03.2024
Customer Service Manager
Krogers Grocery Store
05.1990 - 11.2005
High School Diploma -
Chester County High School
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