Kimberly Collins
Jonesborough,Tennessee
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Administrator
Home Care Plus
Jonesborough, TN
03.2012 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Customer Service Manager
First Progress
Johnson City, TN
11.2014 - 02.2019
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Analyst
Berkshire Blanket
Ware, MA
11.2002 - 10.2007
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Education
Associates - Business
S.T.T.C
Springfield, MASkills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Conflict resolution
- Mail handling
- Supplies ordering
- Multi-line phone systems
- Verbal and written communication
- Reporting and documentation
- Filing system organization
- Client communication
- Problem-solving
- Scheduling
- Personable and approachable
- Decision-making
- Documentation and reporting
Timeline
Customer Service Manager
First Progress
11.2014 - 02.2019
Administrator
Home Care Plus
03.2012 - Current
Analyst
Berkshire Blanket
11.2002 - 10.2007
Associates - Business
S.T.T.C