Kimberly Colon
CULLOWHEE,North Carolina
Summary
Proven Associate at Pop Shelf, adept in customer service and time management, significantly enhanced customer satisfaction and loyalty through innovative product demonstrations and advice. Skilled in cash handling and computer systems, consistently prioritized customer needs, ensuring a standout shopping experience without compromising on detail or efficiency.
Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.
Overview
2
2
years of professional experience
Work History
Associate
Pop Shelf
01.2023 - 07.2023
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Frozen and Dairy Associate
Harris Teeter
01.2021 - 12.2021
- Organized displays of frozen and dairy products to attract customer interest.
- Followed safety procedures while handling frozen items to ensure product quality.
- Collaborated with team members to keep aisles clear and accessible for shoppers.
- Stocked frozen and dairy products on shelves to ensure proper availability for customers.
- Rotated stock regularly to ensure freshness of products on shelves.
- Assisted customers with locating products, providing knowledgeable recommendations based on their needs.
- Streamlined restocking procedures with timely communication between team members regarding low inventory items needing replenishment.
- Upheld safety standards within the department by monitoring temperature controls and addressing any issues immediately.
Education
BBA - Business Law And Marketing
Western Carolina University
Cullowhee, NC05-2027
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Cash handling
- Flexible schedule
- Courteous and professional
- Decision-making
Timeline
Associate
Pop Shelf
01.2023 - 07.2023
Frozen and Dairy Associate
Harris Teeter
01.2021 - 12.2021
BBA - Business Law And Marketing
Western Carolina University
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