Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Combs

Fairfax,VT

Summary

Accomplished Assistant Store Manager, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Carters
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Assistant Manager

Platos Closet
01.2011 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Bellows Free Academy Fairfax
Fairfax, VT
06.1989

Skills

  • Task Delegation
  • Employee Performance Evaluations
  • Recruiting and Interviewing
  • Employee Scheduling
  • Money Handling
  • Business Development
  • Promotional Planning
  • Performance Reviewing
  • Orientation and Training
  • Sales Reporting
  • Staff Development
  • Staff Management
  • Employee Performance Evaluation
  • Team Motivation
  • Staff Supervision
  • Strategic Planning
  • Loss Prevention
  • Hiring and Training
  • POS Systems
  • Inventory Counting
  • Shift Scheduling
  • Attention to Detail
  • Flexible Schedule
  • Customer Service

Timeline

Assistant Manager

Carters
08.2023 - Current

Assistant Manager

Platos Closet
01.2011 - 08.2023

High School Diploma -

Bellows Free Academy Fairfax

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Kimberly Combs