Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kimberly Combs

1618 Cosby Hwy,TN
Kimberly Combs

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

10
years of professional experience

Work History

Mel's Diner

Server
02.2019 - Current

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Bussed and reset tables to keep dining room and work areas clean.

Morgan's Tavern & Grill

Server
02.2018 - 01.2019

Job overview

Worked with POS system to place orders, manage bills, and handle complimentary items.

  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Bussed and reset tables to keep dining room and work areas clean

Mel's Diner

Server
07.2014 - 01.2018

Job overview

Education

Grundy High School
Grundy, VA

High School
01.2010

University Overview

Graduated

Skills

  • Customer service experience
  • Up-selling
  • Friendly customer service
  • Client Relations and Customer Service

Timeline

Server
Mel's Diner
02.2019 - Current
Server
Morgan's Tavern & Grill
02.2018 - 01.2019
Server
Mel's Diner
07.2014 - 01.2018
Grundy High School
High School
Kimberly Combs