KIMBERLY CONLEY
Epping,NH
Summary
Strategic human resources leader with over 14 years of experience collaborating with executives to implement workforce strategies that drive business success. Specialties include organizational effectiveness, talent development, employee relations, and labor relations. Demonstrated success in guiding leadership through growth initiatives, departmental expansion, and HR due diligence for acquisitions.
Overview
30
30
years of professional experience
Work History
Deputy Chief Administrative Officer / Human Resources Director
CITY OF ROCHESTER, NEW HAMPSHIRE
09.2021 - Current
- Served as a senior executive leader and strategic HR partner, collaborating with over 40 leaders across 17 municipal departments and multiple locations. Provide executive-level HR leadership, organizational oversight, and operational support while advising on workforce strategy, organizational growth, and citywide priorities.
- Partner with executive leadership and department leaders to align workforce strategies, organizational priorities, and operational goals.
- Led oversight for Human Resources, Welfare, City Clerk, and Information Technology departments, ensuring alignment with citywide priorities.
- Advised on city growth, departmental expansion, and resource allocation to enhance workforce capacity and organizational structure.
- Lead HR strategy and operations, including employee relations, payroll, recruitment, compensation, workforce administration, and employee development.
- Lead labor negotiations and employee relations matters involving eight labor unions.
- Conduct job description reviews, salary analytics, and compensation evaluations to support organizational structure and workforce decisions.
- Lead strategic planning initiatives, policy development, and organizational improvements.
- Led the transition from a traditional group health insurance plan to a self-funded health plan.
- Led implementation of the NEOGOV HRIS platform, improving employee access, transparency, and management of personnel records.
- Developed and led employee training programs and leadership meetings to support organizational initiatives and enhance staff engagement.
- Lead the Personnel Advisory Board and committees focused on Wellness, Artificial Intelligence, and Employee Appreciation.
- Coordinate projects and collaborate on policy updates, City Charter review, and municipal ordinances.
- Oversee EEO reporting, HR compliance reporting, ADA coordination, Title VI responsibilities, risk management, and workplace safety.
- Serve as Acting City Manager/Chief Administrative Officer in the City Manager's absence.
Human Resources Manager
USCONNECT HOLDINGS INC.
06.2020 - 09.2021
- Provided HR leadership and operational support for a multi-company organization consisting of seven companies operating across five states, supporting a workforce of more than 499 employees. Partnered with multiple leadership teams to address workforce needs, employee relations, organizational priorities, and consistent HR practices across locations.
- Managed HR operations and supported workforce initiatives across seven companies, ensuring alignment with organizational goals.
- Partnered with executive and operational leaders to align HR practices with business objectives and organizational needs.
- Coordinated recruitment, talent acquisition, onboarding, offer letters, benefits administration, payroll support, and employee development.
- Advised managers on employee relations, investigations, performance concerns, policy interpretation, and workforce matters.
- Tailored HR policies and practices to meet unique operational needs of each company.
- Conducted compensation and pay equity analysis, informing workforce strategies and financial planning.
- Supported employee wellness initiatives, insurance claims, and federal and state HR compliance reporting.
- Evaluated health benefit options and supported HR program improvements across the organization.
- Participated in the initial HR due diligence stages of a company acquisition involving Highline, supporting early assessment of workforce-related considerations and HR requirements.
- Contributed to organizational growth by collaborating with leadership to identify and implement effective strategies. and early acquisition-related planning across multiple business entities.
- Developed manager training resources and a company safety manual.
Human Resources Manager
SCHOOL ADMINISTRATIVE UNIT 21
09.2017 - 09.2019
- Provided HR leadership and operational support for five schools and a workforce of more than 400 employees. Partnered with school administrators and leadership teams to support workforce planning, employee development, labor relations, benefits, and organizational operations.
- Streamlined HR operations across five school locations, enhancing support for a workforce of over 400 employees.
- Partnered with school leadership on workforce needs, payroll administration, employee relations, wellness, labor negotiations, and health insurance.
- Coordinated recruitment, onboarding, and employee records management to ensure compliance and support for certifications, contracts, benefits, and payroll.
- Developed and executed a substitute teacher learning and communication program to strengthen training, engagement, information sharing, and workforce readiness.
- Led implementation of the K-12 Frontline Technology platform to support teacher certifications, professional development, substitute teacher calling, and substitute placement fulfillment.
- Worked with school administrators to improve HR processes, employee development, and operational consistency across multiple locations.
- Advised school leadership on employee matters and organizational policies, promoting effective workforce management and compliance.
- Developed and delivered new teacher orientation, substitute teacher certification, safety orientation, and support-staff training.
- Supported employee relations, workplace investigations, manager coaching, and labor negotiations.
- Supervised facilities, nutrition, and HR staff and supported operational and budget initiatives.
Human Resources Coordinator
SANBORN REGIONAL SCHOOL DEPARTMENT
07.2016 - 09.2017
- Coordinated HR programs and daily operations for recruitment, onboarding, employee records, certifications, contracts, benefits, and payroll support to ensure seamless HR function.
- Developed and implemented employee orientation, training, substitute certification, and workplace safety programs to enhance employee readiness and compliance.
- Assisted with employee relations matters while collaborating with administrators and union representatives to address concerns and foster positive workplace environment.
- Supported labor negotiations, policy administration, and workforce processes.
Human Resources Assistant
ROCHESTER SCHOOL DEPARTMENT
01.2012 - 07.2016
- Supported HR administration, recruitment, employee relations, contract administration, and interpretation of employment agreements to ensure compliance and facilitate smooth operations.
- Coordinated background checks, reference checks, employee records, and onboarding processes.
- Liaised among administrators, teachers, substitutes, and other employees to foster communication and resolve issues effectively.
- Coordinated development of staff training, substitute program, and employee development initiatives with school department leaders to enhance staff capabilities.
- Implemented the AESOP time and attendance database to improve substitute and employee scheduling processes.
Long-Term Substitute Teacher
Rochester School District
01.2006 - 01.2012
- Provided classroom instruction aligned with Rochester School District lesson plans and standards
- Delivered classroom instruction following Rochester School District lesson plans and curriculum.
- Managed student behavior using district classroom management procedures
- Supervised students during classroom activities, transitions, lunch, and recess.
- Communicated with teachers, administrators, and families about student progress and concerns.
- Enforced safety rules and school policies throughout Rochester School District classrooms.
- Maintained accurate attendance and daily classroom records for school staff
Owner
Floral Magic
01.1997 - 01.2003
- Directed Floral Magic daily operations and staff scheduling.
- Designed custom floral arrangements for weddings, funerals, and special events.
- Managed flower ordering, inventory control, and product quality.
- Negotiated with suppliers for fresh blooms and shop materials.
- Maintained Floral Magic branding through displays, promotions, and community relations.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
Education
Master of Legal Studies - Employment and Labor Law
Arizona State University
01-2021
Bachelor of Science - Human Resources Administration, Training and Development
Granite State College
01-2018
Skills
- Talent acquisition
- Employee relations
- HR compliance
- Labor relations
- Change management
- Organizational effectiveness
- Talent strategy
- Leadership development
- Workforce optimization
- Workforce analytics
- Digital HR Transformation
- Strategic planning
- Multi-site operations
- Merger Integration Strategy
- HRIS tools
- Executive Leadership Partnership
- Learning strategy
- 36
Personal Information
Title: EXECUTIVE LEADER / HUMAN RESOURCES & Talent Stratefgy Leader
Affiliations
- Society for Human Resource Management (SHRM)
- International City/County Management Association (ICMA)
- New Hampshire Municipal Managers Association
Timeline
Deputy Chief Administrative Officer / Human Resources Director
CITY OF ROCHESTER, NEW HAMPSHIRE
09.2021 - Current
Human Resources Manager
USCONNECT HOLDINGS INC.
06.2020 - 09.2021
Human Resources Manager
SCHOOL ADMINISTRATIVE UNIT 21
09.2017 - 09.2019
Human Resources Coordinator
SANBORN REGIONAL SCHOOL DEPARTMENT
07.2016 - 09.2017
Human Resources Assistant
ROCHESTER SCHOOL DEPARTMENT
01.2012 - 07.2016
Long-Term Substitute Teacher
Rochester School District
01.2006 - 01.2012
Owner
Floral Magic
01.1997 - 01.2003
Master of Legal Studies - Employment and Labor Law
Arizona State University
Bachelor of Science - Human Resources Administration, Training and Development
Granite State College