Kimberly Conley
Fresno,Texas
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Collections Specialist
NRC
06.2018 - 10.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Researched accounts and completed due diligence to resolve collection problems.
- Managed over 50 customer calls per day
- Maintained high volume of calls and met demands of busy and productive group.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Trained new team members on scripts, company services, and collection strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Contacted customers to discuss past-due accounts and negotiated payment plans
- Processed payments and applied to customer balances
- Negotiated to collect balance in full
- Monitored customer accounts for payment delinquency and initiated collection efforts
Collection Specialist
Sheridan Judgment Recovery
04.2013 - 03.2018
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Increased sales by 10%
- Achieved performance goals on consistent basis
- Maintained high volume of calls and met demands of busy and productive group
- Worked in call center environment handling manual and automatically dialed outbound calls
Collection Manager
Maxwell & Associates
03.2004 - 02.2013
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Worked with legal resources and recovery teams to manage default issues.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Oversaw daily posting of payments to customer accounts.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Supervised staff of collectors, monitoring phone calls and letters
Education
Some College (No Degree) - Vocational Office Training/ Secretarial Science
Massey Business College
Atlanta, GAHigh School Diploma -
William A. Bass High School
Atlanta, GA06.1983
Skills
- Familiarity with Locating Individuals
- Payment Acceptance
- Records Management
- New Hire Training
- Billing Practices
- Team Oriented
- Goals and Performance
- Credit and Collections
- Critical Thinking
- Persuasion Strategies
- Skip Tracking
Accomplishments
- Supervised team of 50 staff members.
- Collaborated with team of 50 in the development of Capital One.
- Documented and resolved Collections which led to A Satisfied Customer.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Collections Specialist
NRC
06.2018 - 10.2022
Collection Specialist
Sheridan Judgment Recovery
04.2013 - 03.2018
Collection Manager
Maxwell & Associates
03.2004 - 02.2013
Some College (No Degree) - Vocational Office Training/ Secretarial Science
Massey Business College
High School Diploma -
William A. Bass High School
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