Kimberly Connelly

• Used probing techniques to determine debtors' reasons for delinquency.
• Used skip tracing resources to locate debtors and updated information in company system.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Reviewed collection reports to determine status of collections and amounts of outstanding balances.
• Assisted in implementing procedures and policies to facilitate timely payments.
• Resolved challenging situations with friendly but firm strategies.
• Used skip tracing and other techniques to locate debtors.
• Duties include setting up financial statements.
• Full pay agreements, short term payments, & pay in full now.
• Research) To resolve taxpayers' issues.
• Experience in conducting basic research and applying information as necessary, interacting and communicating (orally or in writing with customers.
• performing office duties.
• work 40 hours per week

• Worked with property managers to maintain market readiness and facilitate smooth transitions.
• Monitored performance of individual leasing agents and coached on successful strategies.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Duties included Greeting potential clients in a professional and friendly manner, assigned and proofed all leasing paperwork, audited and adhered to lease filing policy consistently.

Prepared and submitted, daily weekly, and monthly reports on time consistently.

Understood and implemented company policies and procedures accurately.

Devised and implemented lease renewal and resident retention programs.

Coordinated the office team schedule.

I worked 40-hour week.

• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Duties included aiding clients with services and complaints in prompt and friendly manner.
• I worked 40 hours week.

• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Responded to requests and scheduled appointments for property showings.
• Kept properties in compliance with local, state and federal regulations.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Duties included showing and leasing apartments ,doing walkthrough of apartments ,taking of applications performing,backgrounds checks,etc.
• Also handling of calls for payments and work services or repairs .
• I worked 40 hours per week