Kimberly Conry Williams
Riverview,FL
Summary
I am a highly motivated professional with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented, I can manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Client Service Representative
Bank of America
Tampa, FL
10.2024 - Current
- Provided customer service support to clients in a timely and efficient manner.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Maintained detailed records of client interactions for future reference and follow-up.
- Resolved customer complaints promptly, ensuring a positive banking experience for clients.
Patient Access Representative
HCA
Tampa, Florida
05.2024 - 02.2025
- Managed insurance verification and authorization for patient services.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Retail Store Manager
T-Mobile
Tampa, FL
07.2017 - 07.2024
- Recruit, interview, and hire new talent
- Scheduling
- Train and develop each team member
- Evaluate employee's performances
- Monitor and obtain sales goals
- Implement new recognition programs within the store
- Seek outside marketing events and sales opportunities
- Handle internal and external escalations
Retail Associate Manager
MetroPCS
Tampa, FL
05.2012 - 06.2017
- Assist the Store Manager with recruiting, interviewing, hiring, and training all positions within the store
- Act as a Store manager in the absence of the Store Manager
- Observe and train on different sales practices
- Prepare and deliver staff schedules
- Assist with account and equipment troubleshooting
Education
Bachelor of Arts - Business Administration and Management
Capella University
Minneapolis, MN08.2026
Skills
- Problem solving
- Customer service
- Medical terminology
- Data entry
- Microsoft Excel
- Microsoft PowerPoint
- Team building
- Data management
Timeline
Client Service Representative
Bank of America
10.2024 - Current
Patient Access Representative
HCA
05.2024 - 02.2025
Retail Store Manager
T-Mobile
07.2017 - 07.2024
Retail Associate Manager
MetroPCS
05.2012 - 06.2017
Bachelor of Arts - Business Administration and Management
Capella University
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