Kimberly Constantini
Hockessin,DE
Summary
Highly dependable, detail oriented and personable Administrative Office Professional with many years experience in administrative support and customer service. Well-versed in streamlining office processes, providing administrative support to all management levels, and coordinating all administrative functions of an office. Seeking an opportunity to expand skills and contribute to company success.
Overview
20
20
years of professional experience
Work History
Regional Coordinator
American Honda Finance
Wilmington, , DE
04.2005 - 09.2023
- Provided administrative support for staff members, managers, and executive team members.
- Managed, scheduled and coordinated office functions and activities for employees.
- Scheduled travel arrangements for employees including flights, hotels, rental cars.
- Greeted visitors upon arrival at the office and provided assistance when required.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Processed accounts payable including coding invoices for payment approval.
- Prepared and submitted expense reports for staff members, managers and executive team members
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
Senior Customer Service Representative Lead
American Honda Finance
Wilmington, DE
05.2003 - 04.2005
- Managed incoming calls from customers while providing exceptional service.
- Assisted in developing strategies to improve the overall customer experience.
- Met and exceeded performance goals to support long-term company growth and market dominance.
- Resolved escalated customer complaints in a timely manner.
- Conducted customer service training for new hires.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Science - Administrative Assistance And Secretarial Science
Delaware Technical Community College
Newark, DE06-1985
Skills
- Attention to Detail
- Customer Service
- Communication
- Multitasking/Time Management
- Interpersonal
- Teamwork
- Decision Making
- Adaptability
Timeline
Regional Coordinator
American Honda Finance
04.2005 - 09.2023
Senior Customer Service Representative Lead
American Honda Finance
05.2003 - 04.2005
Associate of Science - Administrative Assistance And Secretarial Science
Delaware Technical Community College
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