Kimberly Contreras
Phoenix,OR
Summary
Dynamic and results-oriented professional with extensive experience in customer service and office administration, notably at Family Care Connections. Excelled in data entry and client relations, significantly enhancing customer satisfaction and streamlining office operations. Proven ability to manage time effectively and foster positive interactions, ensuring a welcoming environment for all clients.
Overview
3
3
years of professional experience
2
2
Certifications
1
1
Language
Work History
Receptionist
Family Care Connections
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
Hostess
Snooze AM Eatery
03.2023 - 04.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess
Black Angus
03.2022 - 11.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
High School Diploma -
St. John Paul II
3120 N 137th Ave, Avondale, AZ 85392 05.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Scheduling
Administrative support
Customer/Client relations
Time management
Office administration
Greeting and seating clients
Documentation and reporting
Certification
First Aid CPR
Timeline
Receptionist
Family Care Connections
04.2024 - Current
First Aid CPR
04-2024
Article 9
04-2024
Hostess
Snooze AM Eatery
03.2023 - 04.2024
Hostess
Black Angus
03.2022 - 11.2022
High School Diploma -
St. John Paul II
05.2001 -
Similar Profiles
Dorothea JordingDorothea Jording
Direct Support Provider (Habilitation) at Family Care ConnectionsDirect Support Provider (Habilitation) at Family Care Connections
Shawn GibbsShawn Gibbs
Private Care Provider at Family Care ConnectionsPrivate Care Provider at Family Care Connections
Rosemary OjedaRosemary Ojeda
One on One Habilitation at Community Care SolutionsOne on One Habilitation at Community Care Solutions
Hailey BaxHailey Bax
Delivery Service Driver at Latitude Logistics/AmazonDelivery Service Driver at Latitude Logistics/Amazon
Teresa VaubelTeresa Vaubel
Medical Surgical Registered Nurse at Medical SolutionsMedical Surgical Registered Nurse at Medical Solutions