Kimberly Contreras

- Discussing hearing loss concerns, lifestyle impacts, and treatment options with patients.

- Recommending appropriate hearing aids based on individual needs, taking ear impressions, and programming hearing aids for optimal performance.

- Performing otoscopy to examine the ear canal and tympanic membrane for potential issues.

- Assessing and managing tinnitus (ringing in the ears) symptoms

- Instructing patients on how to properly insert, clean, and maintain their hearing aids.

- Consulting with other healthcare providers, like physicians, to coordinate patient care.

• Serve the Priest, Deacon, and Ministry
• Lead the alter serving team
• Demonstrate communication and motivation skills towards young adults and parents

• Utilized telehealth platforms to conduct virtual patient consultations, ensuring continuity of care remotely.
• Monitored patient progress and updated care plans based on assessments and feedback from medical staff.
• Applied conflict resolution techniques to address patient concerns and improve satisfaction.
• Facilitated patient scheduling and communication through medical scheduling software for efficient appointment management.
• Verified patient insurance benefits and CPT and ICD10 Codes.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

• Supervise patient scheduling, registration, data entry cash posting, verified insurance, and collect co-pays.
• Coordinating day to day operation of department.
• Ensure patient satisfaction, troubleshoot when there's compliant and develop improvement to prevent recurrences.
• Assisted in patient admission process based on federal and state laws.
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Completed preliminary paperwork for incoming and outgoing patients.
• Promoting excellent customer service.
• Delegate responsibilities.
• Managed over 50 calls per day.

• Delegate tasks and set deadlines
• Discover training needs and provide coaching
• Listen to fellow co-workers’ feedback and resolve any issues or conflicts
• Worked on sales for presentation, organizing displays and stocking shelves
• Assist customers questions about store's services and merchandise
• Ensuring customer satisfaction

• Assist Audiologist with patient appointments
• Record patient documentation
• Demonstrate communication skills towards parents and young children

• Assist and provides companionship to patients
• Reports pertinent observations and reactions regarding patient’s status
• Provide respite to families