KIMBERLY CONTRERAS DAVIS

• Oversee daily direct care routines and help staff follow members' schedules and service expectations.
• Guide frontline staff through behavior support strategies that match members' needs and routines.
• Maintain a calm, supportive environment during difficult interactions and de-escalate concerns as they arise.
• Document members observations, incidents, and follow-up actions with careful attention to detail.
• Track supplies, restock common areas, and flag missing items before they disrupt daily care routines.
• Support new team members by explaining daily expectations, resident routines, and communication practices.
• Use time allocation skills to balance members support, documentation, and administrative follow-up across the shift.

• Support [number] youth weekly with emotional check-ins, behavior guidance, and Spanish-language communication when needed.
• Develop individualized care plans, set goals, and track each youth's progress toward behavioral and personal growth milestones.
• Maintain a secure, supportive living space by monitoring safety concerns and following established response protocols.
• Document youth needs and progress clearly to support consistent care coordination across daily interactions.

• Managed guest check-ins, check-outs, reservations, and guest records with meticulous attention to detail.
• Coordinated with housekeeping and maintenance to resolve guest concerns and boost positive feedback by 15%.
• Handled front desk inquiries efficiently while delivering top-tier customer service in a fast-paced hotel setting.
• Provided clear guest communication in English and Spanish, supporting smoother service for diverse travelers.
• Processed arrivals and departures accurately while managing guest requests with calm, professional follow-through.

Class of 2013