Kimberly Cook
Brooklyn Park,MN
Summary
Experienced social services professional specializing in case management and client advocacy. Proven ability to facilitate progress toward client goals and address specific needs. Expertise in crisis intervention, conflict resolution, and emotional support. Committed team player focused on delivering efficient results for clients.
Overview
35
35
years of professional experience
Work History
Shelter Worker
American Indian Community Development Corporation
Minneapolis, MN
10.2023 - Current
- Monitored and enforced shelter rules to ensure resident safety consistently.
- Streamlined intake process by assessing new clients' needs and identifying appropriate resources.
- Fostered a supportive atmosphere through active listening and empathetic client engagement.
- Addressed crises with sensitivity, employing conflict resolution skills to de-escalate situations.
- Prepared necessary materials to guarantee a seamless client experience before arrival.
- Advised staff members on how best to handle difficult situations involving clients or other personnel.
- Guided new employees in understanding job functions
Human Resources Manager
Seven Clans Casino
Red Lake, MN
09.2006 - 11.2012
- Resolved employee relations issues through efficient conflict management and strict confidentiality.
- Ensured compliance with applicable laws by maintaining accurate HR records for easy data retrieval.
- Conducted internal investigations that addressed employee concerns with fairness and transparency.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Collaborated with managers to ensure adherence to organizational policies, providing recommendations for improvements.
- Maintained company compliance with local, federal laws, and established organizational standards.
- Created job postings, tracked applicants and maintained applicant database.
Interim Human Resource Director
Seven Clans Casino
Red Lake, MN
03.2001 - 05.2005
- Processed employee claims related to performance issues and harassment.
- Developed policies and procedures to ensure compliance with corporate standards.
- Oversaw annual performance review process, guiding managers in goal setting and progress measurement.
- Established onboarding procedures for seamless transitions of new hires into organization.
- Implemented policies ensuring compliance with federal laws and company regulations.
- Managed HR staff, overseeing task completion and initiative implementation.
- Educated employees on company policies while keeping employee handbook up to date.
- Handled processing of unemployment claims and appeals.
Employee Relations Specialist
Seven Clans Casino
Red Lake, MN
08.2000 - 02.2001
- Facilitated communication between employees and management to address concerns effectively.
- Collaborated with management to devise strategies, enhancing workplace positivity.
- Resolved issues by interpreting contracts and addressing inquiries from both management and employees.
- Coordinated activities related to the administration of employee benefits programs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Casino Shift Manager
Seven Clans Casino
Red Lake, MN
12.1992 - 09.1999
- Oversaw staff to adjust workflows and schedules, anticipating demand fluctuations.
- Managed financial transactions with precision, including daily cash reconciliations and bank deposits.
- Addressed customer complaints directly to uphold professionalism in operations.
- Managed all aspects of floor operations including staffing levels, breaks, shift changes and special events.
- Conducted interviews, hired, and trained new staff to build a skilled workforce.
Data Coordinator
Red Lake Alcohol Rehab Program
Red Lake, MN
06.1990 - 12.1992
- Streamlined data collection processes to enhance efficiency in information organization.
- Compiled and verified accuracy of all forms to ensure reliability.
- Utilized established methods for data processing and analysis to maintain consistency.
- Sorted and processed incoming reports prior to data submission.
Education
High School Diploma -
Red Lake High School
Red Lake, MN05-1990
Skills
- Organizational skills
- Verbal and written communication
- Crisis intervention
- Client assessment
- Resource identification
- Policy enforcement
- Conflict resolution
- Staff training
- Problem solving
- Multi-tasking
- Integrity and professionalism
Timeline
Shelter Worker
American Indian Community Development Corporation
10.2023 - Current
Human Resources Manager
Seven Clans Casino
09.2006 - 11.2012
Interim Human Resource Director
Seven Clans Casino
03.2001 - 05.2005
Employee Relations Specialist
Seven Clans Casino
08.2000 - 02.2001
Casino Shift Manager
Seven Clans Casino
12.1992 - 09.1999
Data Coordinator
Red Lake Alcohol Rehab Program
06.1990 - 12.1992
High School Diploma -
Red Lake High School
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