Summary
Overview
Work History
Education
Skills
Professional Skills
Personal Interests
Timeline
Generic

Kimberly Cooke

Richland ,WA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Devoted leader encouraging collaboration and employee well-being for optimal customer experience.

Overview

28
28
years of professional experience

Work History

Senior Operations Manager

Paragon Hospitality Group
Richland, WA
02.2015 - Current
  • Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
  • Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
  • Created reports on key performance indicators to track progress.
  • Negotiated contracts with vendors for materials or services needed by the organization.
  • Reviewed financial statements to ensure budget targets are met.
  • Established procedures for tracking inventory levels, ordering supplies, and managing warehouse space.
  • Supervised, assisted and coached other operations managers.
  • Provided leadership, insight and mentoring to employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Motivated team members and devised strategies to improve workflow.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

General Manager

Paragon Hospitality Group
Richland, WA
02.2001 - 02.2015
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Guided management and supervisory staff to promote smooth operations.

Property Manager

Robert Young & Associates
Richland, WA
10.1996 - 02.2001
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.

Education

High School Diploma -

Clarksville High School
Clarksville, IN

Skills

  • Organizational Leadership
  • Operations Management
  • Operational Excellence
  • Strategic Planning
  • Scheduling and calendar management
  • Workforce Planning
  • Document Management
  • Expense Reporting
  • Relationship Building
  • Training and coaching

Professional Skills

  • Excellent written, oral and interpersonal communication.
  • Proficient in Microsoft O365 (Word, Excel, Outlook), Dropbox, Oscar Property Management Software, Survey Monkey, Box.
  • Detailed multi-tasker.

Personal Interests

  • Traveling, camping, gardening, snowboarding, hiking, music, home improvements, spending time with family and friends.

Timeline

Senior Operations Manager

Paragon Hospitality Group
02.2015 - Current

General Manager

Paragon Hospitality Group
02.2001 - 02.2015

Property Manager

Robert Young & Associates
10.1996 - 02.2001

High School Diploma -

Clarksville High School

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Kimberly Cooke