KIMBERLY COOPER
Springfield,MO
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Sun Solar
11.2024 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Organized and led staff orientation programs and training to promote collaboration.
Human Resources Director
Reliance Healthcare
11.2023 - 11.2024
- Processed employee claims involving performance issues and harassment.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
- Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
- Oversaw workers' compensation program for employees injured on job.
- Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Reduced turnover rates through effective talent acquisition and retention strategies.
- Answered employee inquiries regarding health benefits and 401k options.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Developed incentive program for hiring of and retaining of employees.
- Implemented wellness programs to promote employee health, leading to lower absenteeism rates and increased productivity.
- Directed hiring and onboarding programs for new employees.
Operations Manager
White Plumbing
06.2020 - 07.2023
- Developed managers and leaders
- Provided clear and consistent communication across the organization
- Processed Accounts Payable, Receivable, Payroll
- Dispatched all service calls
- Managed and trained service team
- Coordinated located, permits and equipment
- Built team confidence and encouraged them to meet company goals
- Resolved customer and employee issues and complaints
- OSHA reporting
- Integrated training through weekly staff meetings
Operations Manager
Ozarks Transportation Organization
06.2017 - 03.2020
- Wrote and implemented the operational procedures and policies to support organizational mission
- Oversaw insurance policies
- Audit coordination and compliance
- Researched the data for special and recurring studies reports
- Monitored and maintained contracts
- Read and interpreted a variety of information including applicable laws, codes and ordinances
- Ensured grant compliance
- Established, maintained and revised files and determined organizational methods and longevity of archive
- Purchase/Procurement agent
- Prepared requests for Proposals, Bids, and Qualifications
- Coordinated special and recurring projects for Director including design, development, and implementation
- Supervised the preparation of public and administrative reports
- Conducted annual inventory
- Ensured meeting room and materials were prepared and ready for all meetings
- Revised Memorandum of Understanding and Bylaws as needed
Operations Manager
Northern Summit Technology
09.2016 - 06.2017
- Implemented process improvement strategies to reduce costs and improve efficiency
- Accounts Payable, Receivable, Aging, Payroll and CPA coordination
- Tracked sales and client process from first contact to installation
- Human resources documentation and filing
- Marketing Toolkit Implementation
- Purchased supplies and performed general office management
- Conducted client audits
Education
Master of Arts - Organizational Leadership
Evangel University
Springfield, MO05-2016
Bachelor of Arts - Biblical Studies
Evangel University
Springfield, MO05-1997
Skills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Benefits and compensation management
- Corrective action planning
- Recruitment and hiring
- Compliance
- Payroll administration
Certification
- OSHA 30 Certified
Timeline
Human Resources Manager
Sun Solar
11.2024 - Current
Human Resources Director
Reliance Healthcare
11.2023 - 11.2024
Operations Manager
White Plumbing
06.2020 - 07.2023
Operations Manager
Ozarks Transportation Organization
06.2017 - 03.2020
Operations Manager
Northern Summit Technology
09.2016 - 06.2017
- OSHA 30 Certified
Master of Arts - Organizational Leadership
Evangel University
Bachelor of Arts - Biblical Studies
Evangel University
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