Kimberly Corado
Beaverton,OR
Summary
Detail-oriented professional with experience supporting attorneys and case teams in class action and settlement administration. Skilled in legal document management, client communication, and deadline coordination. Proficient in Excel, Outlook, and case tracking tools, with a proven ability to organize high-volume caseloads, ensure compliance, and maintain confidentiality. Known for strong attention to detail, clear communication, and dependable administrative support in fast-paced legal environments.
Overview
17
17
years of professional experience
Work History
Project Coordinator – Settlement Administrator
Epiq Systems
04.2020 - 05.2025
- Supported attorneys and case managers in managing multiple class action and mass tort settlements, ensuring timely and accurate case processing.
- Drafted and proofread legal correspondence, notices, and case documentation with a high level of attention to detail.
- Maintained and organized case files, client data, and confidential records, following strict compliance and privacy guidelines.
- Communicated with claimants, clients, and law firms to provide case updates, resolve inquiries, and obtain required documentation.
- Assisted in preparing reports, mailings, and payment distributions in coordination with internal teams and legal partners.
- Utilized Excel and database systems to track case progress, manage claim data, and monitor deadlines.
- Coordinated daily administrative tasks including scheduling, document management, and quality control to support efficient case operations.
Correspondence Team Lead
Epiq Systems
10.2019 - 04.2020
- Run daily reports and distribute work to the rest of the team.
- Review incoming correspondences from claimants and answer their inquiries regarding settlement cases.
- Review escalations that require translations and provide responses to claims and call center.
- Create service requests for the teams mailing responses.
- Monitor the departments tasks and SRs.
- Contribute to numerous special projects and audits.
- Closely monitor and meet SLA expectations.
- Maintain open lines of communications with other team and departments to ensure issues are resolved.
- Assign work to analysts and monitor work progress.
Claims Analyst
Seterus
04.2016 - 02.2019
- Analyze and review claims for accuracy and completeness.
- Attentively reconciled paid or denied claims per Fannie Mae guidelines.
- Attentively upload and remove charges onto initial claims.
- Research account invoices and attached documentation to the charges being claimed.
- Demonstrated quick and resourceful problem solving abilities.
- Perform research for Special Projects in our Claims department.
Claims Analyst Lead/Data Entry
Epiq Systems
01.2014 - 04.2015
- Analyzes and reviews claims for accuracy, completeness and eligibility.
- Prepares and maintains reports and records for processing.
- Reviewing the policy to determine which charges are eligible for reimbursement
- Run daily reports and assign tracking numbers to the rest of the team.
- Processes customer and account source documents by reviewing data for deficiencies.
- Insert customer and account data by inputting text based and numerical information from source documents within time limits.
Application Processor/CSR Representative
Velapoint Insurance
08.2013 - 01.2014
- Process applications for applicants looking for health insurance.
- Receive incoming calls such as Customer Service calls and calls from licensed insurance agents.
- Call insurance carriers to update or correct information on clients applications.
- Assist customers with questions they have about their insurance policy.
- Take payment information such as credit card and bank information.
Customer Care
Volkswagen Credit/Audi Financial
11.2012 - 04.2013
- Contact customers regarding passed due invoices.
- Be flexible with customers when setting up payment arrangements.
- Advise customer of credit damage when invoice is passed due.
- Process payments using bank information.
Debt Collector
Mandarich Law Group
01.2011 - 01.2012
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts.
30 Day Collector/Team Lead
Westlake Financial Services
01.2008 - 01.2011
- Arrange for debt repayment or establish repayment schedules, based on customer's financial situations.
- Assign past due accounts out for repossession.
- Process debit/credit card and checks by phone.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Create daily reports for the team.
- Assist supervisor with distributing queues.
Education
High School -
Manual Arts High School
01.2008
Skills
- Microsoft Excel
- Microsoft Outlook & Teams
- Project Coordination & Workflow Tracking
- Data Entry & Reporting
- Client Communication & Documentation
- Google Workspace (Docs, Sheets, Drive)
Timeline
Project Coordinator – Settlement Administrator
Epiq Systems
04.2020 - 05.2025
Correspondence Team Lead
Epiq Systems
10.2019 - 04.2020
Claims Analyst
Seterus
04.2016 - 02.2019
Claims Analyst Lead/Data Entry
Epiq Systems
01.2014 - 04.2015
Application Processor/CSR Representative
Velapoint Insurance
08.2013 - 01.2014
Customer Care
Volkswagen Credit/Audi Financial
11.2012 - 04.2013
Debt Collector
Mandarich Law Group
01.2011 - 01.2012
30 Day Collector/Team Lead
Westlake Financial Services
01.2008 - 01.2011
High School -
Manual Arts High School