Kimberly Core
Goldsboro,NC
Summary
Experienced claims adjuster with a proven track record seeking a challenging role in a dynamic and goal-driven organization that promotes growth. Eager to apply expertise and acquire new skills to advance career while aligning with company's mission and vision. Proficient in handling diverse communication channels, excelling at accurately documenting customer issues and delivering exceptional service in fast-paced environments. Strengths include building strong customer relationships and effectively addressing objections, as evidenced by consistent achievement of performance metrics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Representative I / Insurance Adjuster
Sentry Insurance
09.2022 - Current
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with all parties.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Verify coverage and investigate liability for various non standard auto claims.
- Determine if subrogation opportunities exist and refer for recovery.
- Assign, set up and monitor rentals as well as method of inspections.
- Adhere to company best claim practices.
- Investigate and resolve claims, achieving a 98% accuracy rate in claim assessments
- Reduce average claim processing time by 20% through the implementation of streamlined workflows.
- Achieve a 95% customer satisfaction rate through effective communication and timely resolution of claims.
- Collaborate with legal teams to resolve complex claims, contributing to a 15% reduction in legal disputes.
Customer Service Representative
Empire
01.2022 - 08.2022
- Answering calls and placing customer orders.
- Using database to complete parts inquiries,key and verify purchase orders and invoices.
- Sending and receiving emails, communicating with national accounts.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Anywhere Expert
Asurion
06.2019 - 04.2021
- Working in a remote setting.
- Access customer accounts and troubleshoot problems while finding a resolution.
- Process claims to determine device replacement.
- Multitasking and always putting the customer first.
- Offering sale on every eligible customer.
Virtual sales Consultant
Carmax - Raleigh, NC
08.2018 - 05.2019
- Making and receiving customer and sales calls.
- Transacting vehicle sales and company care purchases.
- Building orders and completing finance applications.
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer experience.
Customer Service Representative
Amazon
05.2016 - 06.2018
- Handling and updating account issues, deliver timely, accurate and professional customer service.
- Handle issues like: late packages, damaged items, promotions, returns/refunds, and account details.
- Use a variety of tools to navigate, research, review solutions, and communicate them effectively to a variety of customers.
- Making and receiving customer and sales calls.
At Home Customer Service Agent
Concentrix - Goldsboro, NC
02.2015 - 04.2016
- Handled inbound phone calls from customers troubleshooting and resolving advanced technical issues.
- Assisting with account information, educating customers on purchasing information, specific content or account authorization.
- Processed refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.
Education
High School Diploma -
Wayne AHS
Goldsboro, NCSkills
- Claims Investigation
- Claims Assessment
- Negotiation
- Fraud Detection
- Communication
- Data Analytics
- Remote Collaboration
- Process Improvement
- Customer Satisfaction
Certification
- Property & Casualty License
Timeline
Claims Representative I / Insurance Adjuster
Sentry Insurance
09.2022 - Current
Customer Service Representative
Empire
01.2022 - 08.2022
Anywhere Expert
Asurion
06.2019 - 04.2021
Virtual sales Consultant
Carmax - Raleigh, NC
08.2018 - 05.2019
Customer Service Representative
Amazon
05.2016 - 06.2018
At Home Customer Service Agent
Concentrix - Goldsboro, NC
02.2015 - 04.2016
High School Diploma -
Wayne AHS
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