Kimberly Correa
Manchester,NH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Feel strongly that knowledge is power and versatility is important.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Eversource
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
Server Trainer
Longhorn Steakhouse
07.2017 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries.
Supervisor of Operations
UPS Warehouse
10.2015 - 01.2019
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Maintained a safe work environment, conducting regular safety training sessions for staff.
- Reduced package handling time by optimizing loading procedures and training staff on best practices.
- Managed daily scheduling of staff to ensure optimal coverage during peak months and maintain customer satisfaction levels.
Education
GED -
Manchester School Of Technology
Manchester, NH12.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Fluent Bilingualism
- Team Leadership
- Time Management
- Complex Problem-Solving
- Employee Coaching and Mentoring
- Training and Development
- Managing Operations and Efficiency
- Computer Skills
Timeline
Customer Service Representative
Eversource
12.2022 - Current
Server Trainer
Longhorn Steakhouse
07.2017 - Current
Supervisor of Operations
UPS Warehouse
10.2015 - 01.2019
GED -
Manchester School Of Technology
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