Summary
Overview
Work History
Education
Skills
Recommendations
Timeline
Generic

Kimberly Cotton

Clawson,MI

Summary

Talented Electrical Engineer Intern desiring to further advance acquired skills gained during degree studies. Excellent communication, organizational and time management abilities.

Overview

7
7
years of professional experience

Work History

Shift Leader

Tim Hortons Cafe & Bake Shop
2023.07 - Current
  • Developed and implemented new processes and procedures to streamline operations.
  • Implemented procedural updates as needed based on company policy changes or industry developments.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Enforced company policies and regulations with employees.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Gained strong leadership skills by managing projects from start to finish.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Shift Leader

Arby's
2017.04 - 2023.07
  • Implemented procedural updates as needed based on company policy changes or industry developments.
  • Developed and implemented new processes and procedures to streamline operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Generated reports detailing findings and recommendations.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Gained strong leadership skills by managing projects from start to finish.

Assistant Manager

Biggby
2020.06 - 2022.04
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Developed strategy to increase sales and drive profits.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Created employee schedules to align coverage with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Paid attention to detail while completing assignments.

Education

Bachelor of Science - Electrical And Computer Engineering

Wayne State University
Detroit, MI
08.2025

Associate of Science -

Macomb Community College
Warren, MI
12.2021

Skills

  • Staff Development
  • Telemarketing expertise
  • Shift Paperwork Completion
  • Programming Languages: Matlab, C#, Python, Verilog
  • Customer-Oriented
  • Attention to Detail
  • Industrial Facility Design

Recommendations

Richard Pineau, Associate Professor of Teaching. Email: ao8242@wayne.edu

Mohommad Alhawari, Assistant Professor. Email: alhawari@wayne.edu

Jasmine Albanty, General Manager of Tim Hortons. Phone: (850) 377-2675

Timeline

Shift Leader

Tim Hortons Cafe & Bake Shop
2023.07 - Current

Assistant Manager

Biggby
2020.06 - 2022.04

Shift Leader

Arby's
2017.04 - 2023.07

Bachelor of Science - Electrical And Computer Engineering

Wayne State University

Associate of Science -

Macomb Community College

Similar Profiles

  • Caelan Kibbey

    Caelan KibbeyCaelan Kibbey

    Team Supervisor at Tim Hortons Cafe & Bake ShopTeam Supervisor at Tim Hortons Cafe & Bake Shop

    View Profile
  • Kennedi Gullison

    Kennedi GullisonKennedi Gullison

    Customer service worker Tim Hortons Restaurant at Tim Hortons Cafe & Bake ShopCustomer service worker Tim Hortons Restaurant at Tim Hortons Cafe & Bake Shop

    View Profile
  • ZIKRIYA SHAIKH

    ZIKRIYA SHAIKHZIKRIYA SHAIKH

    Assistant Store Manager at Tim Hortons Cafe & Bake ShopAssistant Store Manager at Tim Hortons Cafe & Bake Shop

    View Profile
Kimberly Cotton