Kimberly Cotton
Clawson,MI
Summary
Talented Electrical Engineer Intern desiring to further advance acquired skills gained during degree studies. Excellent communication, organizational and time management abilities.
Overview
7
7
years of professional experience
Work History
Shift Leader
Tim Hortons Cafe & Bake Shop
07.2023 - Current
- Developed and implemented new processes and procedures to streamline operations.
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Trained new employees and delegated daily tasks and responsibilities.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Enforced company policies and regulations with employees.
- Evaluated customer needs and feedback to drive product and service improvements.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Frequently inspected production area to verify proper equipment operation.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Shift Leader
Arby's
04.2017 - 07.2023
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Developed and implemented new processes and procedures to streamline operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Trained new employees and delegated daily tasks and responsibilities.
- Generated reports detailing findings and recommendations.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Gained strong leadership skills by managing projects from start to finish.
Assistant Manager
Biggby
06.2020 - 04.2022
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed strategy to increase sales and drive profits.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
Education
Bachelor of Science - Electrical And Computer Engineering
Wayne State University
Detroit, MI08.2025
Associate of Science -
Macomb Community College
Warren, MI12.2021
Skills
- Staff Development
- Telemarketing expertise
- Shift Paperwork Completion
- Programming Languages: Matlab, C#, Python, Verilog
- Customer-Oriented
- Attention to Detail
- Industrial Facility Design
Recommendations
Richard Pineau, Associate Professor of Teaching. Email: ao8242@wayne.edu
Mohommad Alhawari, Assistant Professor. Email: alhawari@wayne.edu
Jasmine Albanty, General Manager of Tim Hortons. Phone: (850) 377-2675
Timeline
Shift Leader
Tim Hortons Cafe & Bake Shop
07.2023 - Current
Assistant Manager
Biggby
06.2020 - 04.2022
Shift Leader
Arby's
04.2017 - 07.2023
Bachelor of Science - Electrical And Computer Engineering
Wayne State University
Associate of Science -
Macomb Community College
Similar Profiles
Salvador Barzola-GuzmanSalvador Barzola-Guzman
Crew Member at Tim Hortons Cafe & Bake ShopCrew Member at Tim Hortons Cafe & Bake Shop
Shawnna Owl-PahpasayShawnna Owl-Pahpasay
Restaurant Team Member at Tim Hortons Cafe & Bake ShopRestaurant Team Member at Tim Hortons Cafe & Bake Shop
Caelan KibbeyCaelan Kibbey
Team Supervisor at Tim Hortons Cafe & Bake ShopTeam Supervisor at Tim Hortons Cafe & Bake Shop