Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Council

Office Administration
Jacksonville,FL

Summary

Receptionist/Office Assistant/Customer Service Objective: To obtain a position as a team-player in a people oriented organization where I can utilize my leadership, communication, and customer service experience in a challenging environment to achieve corporate success. Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat workplace environment.

Overview

1
1
year of post-secondary education
8
8
years of professional experience

Work History

Winn Dixie Customer Service Lead/ Office Administrator

Florida State College of Jacksonville, FSCJ
09.2012 - 01.2018
  • Opening and closing the store, balancing tills, cash vault, and preparation of daily store reports, and daily audit of all receipts.
  • Reconciling any cash differences.
  • Preparation of all money tills, and cross reference against safe logs.
  • Monitoring cash levels of ATMs and refilling as needed.
  • Perform basic bookkeeping functions, as well as input of banking transactions.
  • Perform daily audits of all incoming and outgoing receipts.
  • Communicate with customers, employees and other individuals to answer questions, disseminate or information, take orders and address complaints.
  • Answer phones, take calls, respond to customer requests and complaints Operate office machinery such as photocopiers, scanners, facsimile machine, voice mail systems and personal computers.
  • Compute, record, and proof read data and other information such as records or reports -Complete work schedules, manage calendars and arrange appointments.
  • Monitor the work of lower level clerks.
  • Train staff members to perform work activities and using computer applications.
  • Troubleshoot problems involving computer hardware and software.

FSCJ Business Office Receptionist

Florida State College At Jacksonville
Jacksonville, FL
08.2011 - 12.2012
  • Excelled in role requiring the ability to handle a variety of customer service situations.
  • Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
  • Calmed upset/angry customers researched and rapidly solved problems.
  • Served as first point of contact for students, faculty and staff calling or visiting the main administrative office.
  • Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable assistance.
  • Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Provided clerical support to [Number] company employees by copying, faxing and filing documents.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.

Mail Room Clerk

Florida State College of Jacksonville, FSCJ
08.2010 - 08.2011
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used coordination and planning skills to achieve results according to schedule.

Education

Diploma -

First Coast High School, Florida State College of Jacksonville

FSCJ) for Associates - Secretarial Studies And Office Administration

Florida State College At Jacksonville
Jacksonville, FL
08.2020 - Current

Bachelor of Arts - Fine Arts

University of North Florida
Jacksonville, FL
01.2021 - Current

Skills

    Inbound phone call handling

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Timeline

Bachelor of Arts - Fine Arts

University of North Florida
01.2021 - Current

FSCJ) for Associates - Secretarial Studies And Office Administration

Florida State College At Jacksonville
08.2020 - Current

Winn Dixie Customer Service Lead/ Office Administrator

Florida State College of Jacksonville, FSCJ
09.2012 - 01.2018

FSCJ Business Office Receptionist

Florida State College At Jacksonville
08.2011 - 12.2012

Mail Room Clerk

Florida State College of Jacksonville, FSCJ
08.2010 - 08.2011

Diploma -

First Coast High School, Florida State College of Jacksonville

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