Kimberly Council
Office Administration
Jacksonville,FL
Summary
Receptionist/Office Assistant/Customer Service Objective: To obtain a position as a team-player in a people oriented organization where I can utilize my leadership, communication, and customer service experience in a challenging environment to achieve corporate success. Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat workplace environment.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Winn Dixie Customer Service Lead/ Office Administrator
Florida State College of Jacksonville, FSCJ
09.2012 - 01.2018
- Opening and closing the store, balancing tills, cash vault, and preparation of daily store reports, and daily audit of all receipts.
- Reconciling any cash differences.
- Preparation of all money tills, and cross reference against safe logs.
- Monitoring cash levels of ATMs and refilling as needed.
- Perform basic bookkeeping functions, as well as input of banking transactions.
- Perform daily audits of all incoming and outgoing receipts.
- Communicate with customers, employees and other individuals to answer questions, disseminate or information, take orders and address complaints.
- Answer phones, take calls, respond to customer requests and complaints Operate office machinery such as photocopiers, scanners, facsimile machine, voice mail systems and personal computers.
- Compute, record, and proof read data and other information such as records or reports -Complete work schedules, manage calendars and arrange appointments.
- Monitor the work of lower level clerks.
- Train staff members to perform work activities and using computer applications.
- Troubleshoot problems involving computer hardware and software.
FSCJ Business Office Receptionist
Florida State College At Jacksonville
Jacksonville, FL
08.2011 - 12.2012
- Excelled in role requiring the ability to handle a variety of customer service situations.
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
- Calmed upset/angry customers researched and rapidly solved problems.
- Served as first point of contact for students, faculty and staff calling or visiting the main administrative office.
- Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable assistance.
- Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Provided clerical support to [Number] company employees by copying, faxing and filing documents.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Mail Room Clerk
Florida State College of Jacksonville, FSCJ
08.2010 - 08.2011
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule.
Education
Diploma -
First Coast High School, Florida State College of Jacksonville
FSCJ) for Associates - Secretarial Studies And Office Administration
Florida State College At Jacksonville
Jacksonville, FL 08.2020 - Current
Bachelor of Arts - Fine Arts
University of North Florida
Jacksonville, FL 01.2021 - Current
Skills
Inbound phone call handling
Financial services support
Ethics-focused
Administrative support
Booking travel
Scheduling
Office administration
Sorting and labeling
Strategic Planning
Mail handling
Timeline
Bachelor of Arts - Fine Arts
University of North Florida
01.2021 - Current
FSCJ) for Associates - Secretarial Studies And Office Administration
Florida State College At Jacksonville
08.2020 - Current
Winn Dixie Customer Service Lead/ Office Administrator
Florida State College of Jacksonville, FSCJ
09.2012 - 01.2018
FSCJ Business Office Receptionist
Florida State College At Jacksonville
08.2011 - 12.2012
Mail Room Clerk
Florida State College of Jacksonville, FSCJ
08.2010 - 08.2011
Diploma -
First Coast High School, Florida State College of Jacksonville