Kimberly Covarrubias
El Paso,TX
Summary
Friendly and energetic hospitality professional committed to customer satisfaction with exceptional communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inbound Sales Agent
Spectrum (Charter Communication LLC)
12.2023 - Current
- Answer phones to assist customers with inquiries or issues
- Explain services offered by the company that could be beneficial to the customer
- Offer and sell suitable products or services to customers
- Assist customers in resolving issues
- Placing orders for customers or scheduling installation, repair, or follow up work
- Take notes of all customer calls for future reference
- Accept and process account payments and contracts
- Return phone calls to inquiring customers regarding company services and policies.
Bartender/Server
Kalaveras, Inc
07.2023 - 09.2023
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers' identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations.
Cocktail Waitress/Server
Las Vegas Bar
08.2022 - 05.2023
- Greeting and seating customers
- Taking orders from customers
- Making recommendations by being familiar with the drinks and the specials
- Delivering drinks as they're prepared
- Checking back on customer satisfaction
- Entertaining customers and making sure they are enjoying the environment
- Preparing the bill or bills as requested
- Cashing out bills and returning change as needed
- Keeping tables cleaned and in order for the next guests.
Cocktail Waitress/Server
The Holiday Gentlemen's Club
09.2021 - 08.2022
- Greeting and seating customers
- Taking orders from customers
- Making recommendations by being familiar with the drinks and the specials
- Delivering drinks as they're prepared
- Checking back on customer satisfaction
- Entertaining customers and making sure they are enjoying the environment
- Preparing the bill or bills as requested
- Cashing out bills and returning change as needed
- Keeping tables cleaned and in order for the next guests.
Front Desk Receptionist
Family Orthodontics and Oral Surgery
08.2021 - 12.2021
- Greet patients when they arrive at the dentist's office
- Schedule appointments for patients
- Maintain patient accounts and records
- Prepare and send patient bills
- Submit patient claims to insurance companies
- Confirm appointments with patients via phone or email
- Manage and organize specialist referrals
- Inform patients of payment options if applicable
- Keep track of office supplies and place orders for more supplies when necessary
- Perform administrative tasks (answer the phone, take messages, contact clients, file records, basic accounting, and more)
- Update patient insurance information
- Ensure all dental office equipment is functioning properly
- Sort and organize incoming and outgoing mail
- Maintain petty cash available in the dental office
- Ensure reception area is maintained and professional in appearance.
Front Desk Agent
TownePlace Suites Marriot Hotel
05.2020 - 06.2021
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Maintained transaction security checking payment cards against identification
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests quickly
- Entered customer data using MYHMS4 software and updated information whenever patrons changed rooms
- Answered customer telephone calls promptly and appropriately
- Provided services efficiently and with high level of accuracy
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Front Desk Agent
Chase Suites Hotel
04.2019 - 02.2020
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Maintained transaction security checking payment cards against identification
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests quickly
- Entered customer data using MYHMS4 software and updated information whenever patrons changed rooms
- Answered customer telephone calls promptly and appropriately
- Provided services efficiently and with high level of accuracy
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Education
Bachelor's degree - Psychology
University of Texas at El Paso
El Paso, TX05.2024
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX12.2019
High School Diploma -
Austin High School
El Paso, TX06.2017
Skills
- Hospitality
- Customer Service
- Sales
- Telephone Skills
- Multi-line Phone Systems
- Problem Resolution
- Decision-making abilities
- Multi-tasking
- Clerical Experience
- Cash Handling
- Bi-lingual
Certification
- TABC Certification
- Food Handler Certification
Relocation
El Paso, TX
Assessments
- Customer service, Proficient, 11/01/20, Identifying and resolving common customer issues
- Bartending, Proficient, 06/01/23, Understanding, pouring, and mixing drink orders
- Administrative support professional fit, Proficient, 12/01/20, Measures the traits that are important for successful administrative support professionals
- Customer focus & orientation, Proficient, 05/01/21, Responding to customer situations with sensitivity
- Administrative assistant/receptionist, Proficient, 08/01/21, Using basic scheduling and organizational skills in an office setting
Personal Information
Title: Hospitality Specialist
Languages
Spanish
Native or Bilingual
Timeline
Inbound Sales Agent
Spectrum (Charter Communication LLC)
12.2023 - Current
Bartender/Server
Kalaveras, Inc
07.2023 - 09.2023
Cocktail Waitress/Server
Las Vegas Bar
08.2022 - 05.2023
Cocktail Waitress/Server
The Holiday Gentlemen's Club
09.2021 - 08.2022
Front Desk Receptionist
Family Orthodontics and Oral Surgery
08.2021 - 12.2021
Front Desk Agent
TownePlace Suites Marriot Hotel
05.2020 - 06.2021
Front Desk Agent
Chase Suites Hotel
04.2019 - 02.2020
Bachelor's degree - Psychology
University of Texas at El Paso
Associate of Arts - Criminal Justice
El Paso Community College
High School Diploma -
Austin High School
Similar Profiles
Rudolph ToussantRudolph Toussant
Lab Technician /Asset Manager at Spectrum (Charter Communication LLC)Lab Technician /Asset Manager at Spectrum (Charter Communication LLC)
Anita BrownAnita Brown
Mobile Activaction & Repair at Spectrum (Charter Communication LLC)Mobile Activaction & Repair at Spectrum (Charter Communication LLC)
Colby SuttonColby Sutton
Chat Repair Agent at Spectrum (Charter Communication LLC)Chat Repair Agent at Spectrum (Charter Communication LLC)
Antoinette WilliamsAntoinette Williams
Account Management at Spectrum (Charter Communication LLC)Account Management at Spectrum (Charter Communication LLC)
Jaden Jose LugoJaden Jose Lugo
Cable Contractor / Communications Technician at Firm Step SolutionsCable Contractor / Communications Technician at Firm Step Solutions