Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Cowan

Naples,FL

Summary

Experienced Supervisor with over 9 years of experience in healthcare. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

22
22
years of professional experience

Work History

Supervisor Rheumatology

NCH Healthcare System
Naples, FL
02.2020 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handle customer complaints, resolve issues and adjusted policies to meet changing needs.
  • Evaluate employee performance and coach and trained to improve weak areas.
  • Maintain compliance with company policies, objectives and communication goals.
  • Over see infusion center by ordering supplies, prior authorizations, scheduling, safety of patient and staff
  • Assist with rooming patients as well as PSR responsibilities.
  • Maintain clean and well-organized areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Interviewed, hired and trained new employee positions.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Maintain provider satisfaction where needed.


CMA Float/Trainer

NCH Healthcare Syatem
Naples, FL
03.2016 - 02.2020
  • Started as a CMA Float for 1 year going to multiple offices where needed to room patients, provide patient injection, POC testing, assisting with procedures.
  • Was a CMA Lead for 1 year assisting office manager with supplies, prior authorizations, expired supplies and medication, compliance regulation.
  • Rooming patients with vital signs in the EMR system.
  • Administered prescribed drugs to high-volume patient caseload.
  • Interacted kindly with patients, families and staff with positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Kept digital records of patient details, medications, billing and other activities.

CMA

Dr Jennifer Gargano Pain Management
Pittsford, NY
10.2013 - 03.2015
  • Triaged patients before and after procedures as well as assisted with ultrasound guided injections.
  • Performed sterile technique.
  • Proficient at EMR documentation

Owner/Licensed Nail Technician

Chateau Salon And Spa
Fairport, NY
03.1997 - 08.2011
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Completed consultations with spa guests to determine nail care needs.
  • Prepared hand and feet services for over 10 daily customers.
  • Communicated effectively concerning important customer issues.
  • Keep financial books for income and tax purposes.

Education

No Degree - Medical Assisting

Monroe Community College
Rochester, NY

CMA - Certified Medical Assistant

Everest Institute - Rochester
Rochester, NY
10.2013

Skills

  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Staff Hiring and Evaluations
  • Safe Work Methods
  • Clinical and Clerical proficiency
  • EMR
  • Motivating Performers

Timeline

Supervisor Rheumatology

NCH Healthcare System
02.2020 - Current

CMA Float/Trainer

NCH Healthcare Syatem
03.2016 - 02.2020

CMA

Dr Jennifer Gargano Pain Management
10.2013 - 03.2015

Owner/Licensed Nail Technician

Chateau Salon And Spa
03.1997 - 08.2011

No Degree - Medical Assisting

Monroe Community College

CMA - Certified Medical Assistant

Everest Institute - Rochester

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Kimberly Cowan