Kimberly cowan

Provided assistance to clients in purchasing different categories of garments, skincare items, and adornments

• Performed inventory management duties such as stocking shelves, rotating stock, and tracking shipments.
• Negotiated pricing deals with vendors to obtain the most favorable terms possible.
• Identified customer needs and recommended appropriate products.

Managed online inventory sales utilizing email and chat messaging systems

• Developed trust relationships with customers to ensure repeat business opportunities.
• Utilized computer systems to access accounts for research purposes.
• Assisted customers with product selection based on individual needs.
• Processed orders accurately according to established guidelines and timelines.
• Adhered to company policies and procedures while assisting customers with their needs.
• Maintained records of customer interactions, transactions, comments and complaints.
• Strengthened customer retention by offering discount options.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Sold a wide range of apparel, beauty products, and jewelry on my online site

• Developed and maintained relationships with existing customers to ensure repeat business.
• Performed inventory management duties such as stocking shelves, rotating stock, and tracking shipments.

• Managed online inventory sales via personal website
• Planned promotional campaigns to increase sales in collaboration with other Etsy Shop Owners.
• Handled customer service requests including returns and exchanges and refunds.
• Developed marketing strategies for promoting the shop on social media platforms such as Instagram, Facebook, Twitter, Pinterest, and YouTube.

• Updated website content with new products, images, videos and text information.
• Collaborated with marketing team on initiatives such as email campaigns, promotions and giveaways.
• Tracked orders from placement to delivery to ensure timely delivery.

• I worked from home placing orders via computer
• I answered inquiries, tracked orders, reset passwords, updated account information, gave rx pricing, did basic technical support, and transferred calls to the correct department when necessary
• I worked with chat and email service with walgreens.com.

• This was a short-term project
• I gave prospects and current AAA Members quotes on life, auto, renters, health, etc
• I also advised them of the benefit of getting AAA Road Service and if they were interested, I transferred them to an agent to be enrolled.

• Created detailed product listings with photographs, descriptions, and prices.
• Implemented new eCommerce technologies that improved store efficiency.
• Responded to customer complaints and disputes in a timely manner.

Served customers by selling diverse range of apparel, beauty products, and jewelry on my website.

• Managed inventory of cars and accessories using computer software