KIMBERLY Craig
Jonesboro,AR
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leadership position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrated ability in problem-solving and decision-making.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success.
Overview
21
21
years of professional experience
Work History
Home Health Care Aide
AllCare Home Care
05.2020 - Current
- Improved patient well-being by providing compassionate and attentive personal care services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
- Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Built strong relationships with patients and their families through open communication and empathetic listening skills.
- Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Ensured continuity of care by effectively communicating with other Home Health Care Aides during shift transitions or schedule changes.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided emotional support to patients and their families during challenging times, helping them navigate complex healthcare systems with ease.
- Prevented falls and injuries by implementing safety measures within the home environment based on individual risk assessments.
- Developed effective coping strategies for managing client behaviors related to dementia or cognitive decline, fostering a positive atmosphere.
- Demonstrated excellent time management and organizational skills, managing multiple clients'' needs simultaneously without compromising quality of care.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Increased overall client satisfaction levels by consistently providing high-quality care tailored to each individual''s preferences and requirements.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Improved patients' comfort with massage and application of topical treatments.
Supervisor
Sam's Club
05.2014 - 01.2025
- I work hand-in-hand with cross-functional departments to maximize productivity and performance.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Inspired teams using motivational leadership style.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
- Implemented policies and standard operating procedures for continuous improvement.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Coordinated project workflows for departments.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed staff hiring, training and supervision.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
Lead Retail Sales Associate
TJ Maxx
04.2010 - 12.2013
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
- Facilitated positive customer experiences by resolving issues promptly and professionally.
- Collaborated with management on promotional events and marketing initiatives, driving increased foot traffic to the store.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
- Provided exceptional customer service, leading by example for junior associates in delivering memorable interactions.
- Kept shelves stocked with popular items during busy hours, reducing wait times for customers seeking specific products.
- Supported management in achieving overall store objectives, assisting with staff training sessions as needed.
- Maximized profit margins by upselling products and suggesting add-on items that complemented customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
Food Service Cashier
Subway
05.2004 - 01.2007
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
- Exhibited strong communication skills when interacting with both customers and colleagues to foster a positive work environment.
- Improved overall efficiency by assisting in the training of new hires on cashiering processes, policies, and best practices.
- Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
- Contributed to increased sales by upselling menu items whenever appropriate based on customer preferences.
- Operated and sanitized kitchen and food preparation equipment.
- Set up new sales displays each week with fresh merchandise.
Education
Associate - Business Administration
Troy University
Troy, AL11.2011
High School Diploma -
Barton High School
Barton, AR05.2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Work prioritization
- Customer-oriented
- Continuous improvement
- Problem-solving
- Positive attitude
- Goal oriented
- Friendly and helpful
- Reliable and responsible
Timeline
Home Health Care Aide
AllCare Home Care
05.2020 - Current
Supervisor
Sam's Club
05.2014 - 01.2025
Lead Retail Sales Associate
TJ Maxx
04.2010 - 12.2013
Food Service Cashier
Subway
05.2004 - 01.2007
Associate - Business Administration
Troy University
High School Diploma -
Barton High School
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