Kimberly Creamer

Account Managers provide overall day-to-day customer service and support to Account Management to ensure the effective execution of client objectives. This individual is responsible to ensure project deliverables are consistent with client service agreements, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved. • Preparing account management related documents such as member documents, meeting reports, and other client communications and correspondence. • Participating in and documenting discussions during client meetings and conference calls. • Organization of member documents, reports, and other client correspondence. • Creating and/or providing feedback on project estimates and timelines. • Fielding and processing internal and external information requests. • Maintaining current work-in-progress records and archives of past project information as appropriate. • Develop and maintain a working knowledge of client’s objectives, plan designs, and overall needs. • Proactive communication with clients • Abide by all obligations under HIPAA related to Protected Health Information (PHI). • If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources. • Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. • Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Offered departmental administrative support.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Arranged rapid office equipment repair and maintenance with vendors.
• Coached new employees on administrative procedures, company policies and performance standards.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Offered departmental administrative support.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Cared for children ages 4 to 12 in nurturing and age-appropriate way.
• Worked with children individually and in groups to teach social, communicative and problem-solving skills.

• Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Reviewed patient records, identified medical codes and created invoices for billing purposes.
• Verified proper ICD-9 coding on claims.
• Reviewed outgoing bills for eligibility and accurateness.
• Reviewed services rendered and completed to reconcile codes.
• Efficiently collected payments and communicated with clients.
• Communicated with insurance providers to resolve any denied claims and resubmit.
• Filed and updated patient information and medical records.