Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Software
Timeline
Generic
Kimberly Crippa

Kimberly Crippa

Abingdon,MD

Summary

Accomplished in elevating tenant satisfaction and streamlining operations, leveraged the expertise in property management and community engagement from working at Habitat America. Skilled in financial reporting and conflict resolution, successfully implemented cost-saving strategies and enhanced resident relations, significantly contributing to operational excellence and community development. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

24
24
years of professional experience
3
3
Certification

Work History

Area Property Manager

IRPC Roizman
06.2022 - 06.2023
  • Negotiated favorable lease terms with tenants, resulting in higher overall revenue for the company.
  • Organized community events to foster strong relationships between residents and enhance overall satisfaction levels.
  • Collaborated with cross-functional teams to develop marketing strategies and increase property visibility.
  • Implemented cost-saving measures through efficient resource allocation and expense tracking initiatives.
  • Effectively gained Over $150,000 back in back rent to avoid evictions from Government sources.
  • Worked closely with legal counsel to handle eviction proceedings in compliance with local regulations and laws.
  • Acted as a primary point of contact for property owners, providing regular updates on their investment performance along with strategic recommendations for improvement opportunities.
  • Ensured compliance with federal, state, and local laws related to fair housing practices throughout all aspects of property management.
  • Conducted regular property inspections to maintain safety standards and identify areas of improvement.
  • Developed strong relationships with vendors, securing competitive pricing for maintenance services and supplies.
  • Coordinated move-ins and move-outs to minimize vacancy periods while maintaining high-quality tenant experiences.
  • Oversaw capital improvements projects, ensuring timely completion within allocated budgets.

Senior Property Manager

Habitat America
10.2015 - 06.2023
  • Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
  • Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
  • Investigated and resolved any tenant complaints.
  • Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
  • Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
  • Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
  • Attracted tenants by advertising vacancies and personally showed units to potential renters.
  • Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
  • Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
  • Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
  • Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
  • Maintained building systems by working with maintenance services and supervised repairs.
  • Organized community events for residents, fostering positive relationships between tenants and management staff.
  • Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
  • Prepared annual budget, scheduled expenditures, and collected monthly rent from tenants.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Completed annual rent calculations using housing database software.
  • Effectively Leased up two new sites with one being during COVID19

Office Manager

Chessieview Services
06.2005 - 03.2006
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing 30 client inquiries or concerns via phone calls or email correspondence per day.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in with recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
  • Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Assistant Administrative to CEO

Affinity Mortgage Corp
09.2002 - 03.2006
  • Answered multi-line phone system, routing calls over 50 calls per day, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Community Manager

Enterprise Residential
01.2024 - 09.2024
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards with maintained work order tickets starting at 700 opened orders to reduce down to 200.
  • Supervised maintenance staff to ensure timely completion of work orders, maintaining a high level of resident satisfaction.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
  • Conducted thorough property inspections to maintain safety standards and identify necessary repairs.
  • Negotiated favorable contracts with vendors, resulting in cost savings for the community.
  • Ensured compliance with all federal, state, and local housing regulations for a legally compliant property management operation.

Senior Property Manager

Tarantino Property
08.2023 - 01.2024
  • Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
  • Reduced vacancy rates of 60% to 30% by implementing effective marketing strategies to attract quality tenants.
  • Investigated and resolved any tenant complaints.
  • Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
  • Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
  • Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
  • Conducted regular property inspections to ensure compliance with safety regulations and company standards.
  • Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
  • Negotiated favorable lease terms with prospective tenants, securing long-term occupancy agreements.
  • Collaborated with leasing agents to develop market analysis reports, informing rent pricing decisions and adjustments.

Assistant Property Manager

The Shelter Group
09.2006 - 10.2015
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Escalated major issues to property manager for immediate remediation.
  • Maintained 99% occupancy

Junior Loan Processor

Gulfstream Financial
07.2000 - 07.2002
  • Ensured accuracy of over 50 loan documents a day by thoroughly reviewing all application materials and identifying discrepancies.
  • Contributed valuable input during company-wide initiatives aimed at improving overall operational effectiveness.
  • Reduced processing time for loan applications by maintaining organized files and promptly responding to inquiries.
  • Conducted extensive borrower background checks, verifying employment history, creditworthiness, and financial stability for informed lending decisions.
  • Improved client relationships by providing exceptional customer service during entire loan process, addressing questions and concerns promptly.
  • Attended industry workshops and conferences to stay current on best practices, applying new knowledge to daily tasks.
  • Collaborated effectively with sales teams, assisting in securing additional business through high-quality work performance.

Education

High School Diploma -

Derbyshire Baptist Academy
Daytona Beach, FL
05.1990

Skills

  • Community Engagement
  • Tenant and eviction laws
  • Daily Operations Management
  • Property Inspections
  • Resident relations
  • Employee Performance Management
  • Staff Training
  • Property Management
  • Financial budgeting and reporting
  • Operations Management
  • MS Office Suite
  • Administrative abilities
  • Proficient in Yardi, Rentcafe, Quickbooks, RealPage, Nexus, Office 365, Outlook, Teams/Zoom, Excel, Word
  • Conflict handling
  • Schedule Planning
  • Online Advertising
  • Customer Relationship Management
  • Customer Support
  • Payment Processing
  • Calendar Management
  • Database Management
  • CRM Software
  • Client service and support
  • Administrative Support
  • Contract Negotiation
  • Sales Support
  • Web Analytics
  • HTML and CSS Knowledge
  • Payment management
  • Decision-Making
  • Customer Relations
  • Budget Preparation
  • Fair housing mandates
  • Capital Projects Management
  • Tenant relations
  • Administrative Leadership
  • Customer service-focused
  • Critical Thinking
  • Financial Reporting
  • Data Entry
  • Relationship Building
  • Multi-family property management
  • Staff Coordination
  • Personnel Management
  • Grounds and Facility Inspection
  • Payment Collection
  • Employee Motivation and Guidance
  • Dispute Handling
  • Client Relations
  • Tracking operating expenses
  • Sales and Marketing
  • Local and State Laws
  • Monthly Fee and Payment Collection
  • Sale and Rental Recordkeeping
  • Office Staffing
  • Mobile Device Operation
  • Affordable housing programs knowledge
  • New Construction
  • Preparing property agreements
  • Tenant Eligibility Determination

Certification

  • Tax Credit Specialist (TCS)- National Center for Housing Management.
  • Certified Occupancy Specialist (COS)- National Center for Housing Management.
  • Accredited Residential Manager (ARM) - Institute of Real Estate Management (IREM).
  • Certified Apartment Manager (CAM) - National Apartment Association Education Institute.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work weekStock Options / Equity / Profit SharingHealthcare benefits

Software

Yardi

Rentcafe

Outlook

Microsoft 365

Excel

Word

Powerpoint

Adobe

Nexus

Realpage Onesite

Timeline

Community Manager

Enterprise Residential
01.2024 - 09.2024

Senior Property Manager

Tarantino Property
08.2023 - 01.2024

Area Property Manager

IRPC Roizman
06.2022 - 06.2023

Senior Property Manager

Habitat America
10.2015 - 06.2023

Assistant Property Manager

The Shelter Group
09.2006 - 10.2015

Office Manager

Chessieview Services
06.2005 - 03.2006

Assistant Administrative to CEO

Affinity Mortgage Corp
09.2002 - 03.2006

Junior Loan Processor

Gulfstream Financial
07.2000 - 07.2002

High School Diploma -

Derbyshire Baptist Academy

Similar Profiles

CREATE PROFILE
Kimberly Crippa