Kimberly Crosby
Lancaster,OH
Summary
Proven leader with extensive experience at Fox Family YMCA, adept in staff management and employee motivation. Excelled in training and mentoring, enhancing team productivity significantly. Skilled in creating efficient workflows and fostering a collaborative environment, I consistently achieve and surpass goals through strategic planning and effective communication.
Overview
23
23
years of professional experience
Work History
Supervisor of Childcare
Fox Family YMCA
10.2019 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Asst. Director/ Director of Child Care
Fox Family YMCA
10.2019 - 06.2022
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Oversaw purchasing and organization of [Type] inventory.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
House Keeper
Brewdog Hotel
07.2018 - 10.2019
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Teacher
Primrose Schools
02.2017 - 02.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Fostered student curiosity and interest through creative hands-on activities.
Caseworker
Big Brothers Big Sister Of Fairfield County
04.2015 - 08.2017
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Team Leader Guest Services
Target
07.2007 - 02.2013
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Case Manager
Children's Home Of Wheeling
07.2000 - 07.2006
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Evaluated treatment plans against individual goals and healthcare standards.
Residential Staff
Children's Home Of Wheeling
07.2000 - 07.2006
- Conducted thorough move-in and move-out inspections, maintaining accurate records of property conditions.
- Facilitated conflict resolution between roommates or neighbors, resulting in harmonious living environments.
- Improved resident satisfaction by addressing concerns promptly and efficiently.
- Maintained up-to-date records of all maintenance requests, ensuring timely resolution of reported issues.
- Assisted residents in achieving self-sufficiency by providing guidance on life skills and resource management.
- Handled sensitive resident information with discretion, ensuring privacy and confidentiality were maintained at all times.
- Ensured compliance with federal, state, and local housing regulations through ongoing training and education.
- Maintained a safe living environment for residents through regular inspections and repairs.
- Managed crisis situations effectively, coordinating appropriate responses from emergency personnel as needed.
- Reduced conflicts among residents with effective mediation strategies during challenging situations.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Scheduled and accompanied clients to medical appointments.
Education
High School Diploma -
Union Local High School
Belmont, OH05.1982
Bachelor of Specialized Studies - Behavioral/ Health Sciences
Ohio University
Athens, OH05.2000
Some College (No Degree) - Mental Health Services
Belmont Technical College
St. Clairsville, OhioSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Staff Development
- Inventory Oversight
Timeline
Supervisor of Childcare
Fox Family YMCA
10.2019 - 08.2023
Asst. Director/ Director of Child Care
Fox Family YMCA
10.2019 - 06.2022
House Keeper
Brewdog Hotel
07.2018 - 10.2019
Teacher
Primrose Schools
02.2017 - 02.2018
Caseworker
Big Brothers Big Sister Of Fairfield County
04.2015 - 08.2017
Team Leader Guest Services
Target
07.2007 - 02.2013
Case Manager
Children's Home Of Wheeling
07.2000 - 07.2006
Residential Staff
Children's Home Of Wheeling
07.2000 - 07.2006
High School Diploma -
Union Local High School
Bachelor of Specialized Studies - Behavioral/ Health Sciences
Ohio University
Some College (No Degree) - Mental Health Services
Belmont Technical College
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