Kimberly Crouse
Palermo,ME
Summary
Organized Receptionist and Medical Assistant with proven track record in efficient task completion and effective communication. Expertise in time management and customer service, excelling in fast-paced environments. Skilled in multitasking and engaging with diverse populations to enhance client satisfaction. Utilizes empathy and positivity to foster a supportive workplace atmosphere.
Overview
9
9
years of professional experience
Work History
Certified Medical Assistant
Maine General
Augusta, ME
11.2021 - Current
- Facilitated payment processing for administrative staff
- Engaged with pharmacies to manage prescription refill processes on behalf of supervising physician
- Processed specimens for laboratory testing and conducted routine laboratory tests.
- Administered precise documentation of patient visits, detailing diagnosis information, treatment notes, and prescriptions.
- Directed patient registration, insurance verification, form completion, and appointment scheduling to optimize operational efficiency.
- Facilitated patient scheduling through direct phone and face-to-face interactions.
- Directed phone and email correspondence, ensuring swift response times.
- Professionally greeted patients to streamline front desk operations. Efficiently ordered supplies to sustain optimal inventory levels.
Patient Care Technician
DCI
Belfast, ME
01.2020 - 11.2021
- Managed inventory of dialysis supplies and reordered as necessary.
- Assisted nurses with inserting catheters into patients for hemodialysis treatments.
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Monitored patient reactions and machine operation during dialysis treatment.
- Discontinued dialysis treatment according to established procedures.
- Provided emotional support and guidance to patients undergoing dialysis treatment.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Participated in continuous education to stay updated on dialysis technology advancements.
Patient Service Representative
MaineHealth
Belfast, ME
01.2019 - 01.2020
- Facilitated patient registration through in-depth interviews focused on demographic, insurance, and medical data collection.
- Executed insurance verifications and authorizations to confirm service coverage.
- Responded to incoming calls in a courteous and efficient manner.
- Engaged in team meetings, offering valuable insights and strategies for optimizing patient access services.
- Addressed patient inquiries and managed complaints to resolve issues.
- Collaborated with clinical staff to optimize patient flow, decreasing wait times and enhancing satisfaction.
- Gathered necessary signatures for compliance with privacy regulations and consent for treatment
- Managed patient co-pays, deductibles, and other payments, guaranteeing precise financial records.
- Managed incoming phone calls, ensuring proper redirection of inquiries and emails.
- Scheduled appointments to optimize availability for clients and team members.
- Responded to emails promptly, maintaining effective communication across channels.
CNA
Maine General Medical Center
Augusta, ME
08.2016 - 09.2019
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
Receptionist, Medical Assistant
MaineHealth
Belfast, ME
03.2017 - 01.2019
- Communicated information and documents to patients and companies via email, mailings, or fax machine
- Managed vendor relationships for efficient repairs and maintenance of office equipment.
- Responded to incoming calls, recorded messages, and routed calls to designated departments or personnel.
- Coordinated mail distribution activities, including sorting and redirecting incoming letters as well as organizing outgoing packages.
- Organized and secured appointments while overseeing complex calendar for multiple staff members.
- Oversaw inventory of office supplies and executed orders to maintain sufficient stock levels.
- Prepared treatment rooms for patient examinations.
- Monitored vital signs and collected medical histories to ensure thorough patient readiness for examination.
Education
High School Diploma -
Erskine Academy
China, ME06-2016
Skills
- Customer service
- Call answering and routing
- Critical thinking
- Computer proficiency
- Scheduling appointments
- Multitasking and prioritization
- Office administration
- Phone etiquette
Timeline
Certified Medical Assistant
Maine General
11.2021 - Current
Patient Care Technician
DCI
01.2020 - 11.2021
Patient Service Representative
MaineHealth
01.2019 - 01.2020
Receptionist, Medical Assistant
MaineHealth
03.2017 - 01.2019
CNA
Maine General Medical Center
08.2016 - 09.2019
High School Diploma -
Erskine Academy
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