Kimberly Cruz
Houston,TX
Summary
Dynamic Quality Coordinator at RR Donnelley with a proven track record in effective communication and employee training. Expert in database maintenance and data entry, ensuring accuracy and efficiency. Recognized for meticulous attention to detail and ability to prioritize tasks, consistently delivering high-quality results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Quality Coordinator
RR Donnelley
Houston, TX
09.2023 - Current
- Had clear email communication with clients, high-level management, multiple departments, and other personnel.
- Maintained a clean workspace to avoid injury and errors.
- Trained new quality team members on all job responsibilities including ( Receiving, Material Review Board )
MRB Coordinator
RR Donnelley
Houston, TX
01.2023 - 09.2023
- Process non-conforming material.
- Customer monthly reports were sent to customer service.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Had clear email communication with clients, high-level management, multiple departments, and other personnel.
- Held responsibility for maintaining documentation on the Material Review Board.
Lead Quality Inspector
RR Donnelley
01.2020 - 01.2023
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Performed detailed inspections of incoming materials and components for defects.
- Ensure materials meet specifications.
- Had clear email communication with clients, high-level management, multiple departments, and other personnel.
Receptionist
Ben Mbonu Law Firm
Houston, TX
10.2016 - 10.2017
- Managed phone inquiries
- Experience with customer service and/or insurance.
- Arranged court dates.
- Performed daily filing and organizing of documents, including sorting, labeling, and archiving.
- Had clear email communication with clients, high-level management, multiple departments, and other personnel.
Education
High school diploma -
Ellen Wood academy
01.2014
Skills
- Data entry
- Customer service
- Database maintenance
- Employee training
- Effective communication
- Time management
- Attention to detail
- Task prioritization
- Microsoft
- Excel
- Emails
- Copies
- Google Sheets
- Packing
- Shipping
- Receiving
Languages
English
Professional
Spanish
Professional
Timeline
Quality Coordinator
RR Donnelley
09.2023 - Current
MRB Coordinator
RR Donnelley
01.2023 - 09.2023
Lead Quality Inspector
RR Donnelley
01.2020 - 01.2023
Receptionist
Ben Mbonu Law Firm
10.2016 - 10.2017
High school diploma -
Ellen Wood academy
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