Micros
Kimberly Cummings
611 Jackson St N.e
Mpls,MN
Summary
Dedicated professional with a proven track record at Hilton Double Tree, excelling in customer service and problem-solving. Recognized for enhancing guest satisfaction through exceptional attention to detail and effective communication. Skilled in efficient cleaning techniques and maintaining high standards of cleanliness, contributing to a positive environment and zero complaints in assigned areas.
Overview
2026
2026
years of professional experience
Work History
Cleaner
Self Employed Services
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Greenhouse Worker
Tamlyns
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees, and grass.
- Rearranged planting beds and flower gardens seasonally.
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
- Assisted customers with finding requested plants and flowers.
- Unloaded plants and nursery items from delivery trucks.
- Conducted thorough inspections for pests or diseases to maintain healthy plant populations.
- Assisted in successful harvests by carefully selecting ripe produce according to established guidelines.
- Contributed to increased sales with skillful transplanting and propagation of plants for retail display.
- Utilized pruning techniques to shape plants and improve their aesthetic appeal to customers.
- Enhanced plant growth by implementing effective watering and fertilization techniques.
- Played key role in harvesting operations, ensuring fruits and vegetables were picked at peak ripeness.
- Streamlined transplanting process, allowing for quicker adaptation of plants to new environments.
- Optimized plant spacing to increase air circulation and reduce risk of disease.
- Aided in the timely completion of planting projects by preparing seedlings for transplantation into designated areas.
- Identified and addressed signs of plant disease swiftly, preventing spread within greenhouse.
- Provided exceptional customer service when assisting visitors with plant selections or answering questions about care instructions.
- Maximized space usage within the greenhouse through strategic arrangement of plants according to size, light requirements, and other environmental factors.
- Boosted crop yield through attentive pruning, staking, and tying of plants.
- Trained new greenhouse workers in proper plant care techniques, improving overall team effectiveness.
- Facilitated smooth workflow among team members through clear communication and effective delegation of responsibilities.
- Maintained cleanliness and order in greenhouse, contributing to safe and efficient work environment.
- Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
- Harvested fruits and vegetables and prepared for sale or shipping.
- Used effective weed control methods, promoting plant growth.
- Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
- Transported and loaded harvested items into delivery trucks.
Banquet Captain
Hilton Double Tree
06.2022 - Current
- Directed and supported staff in culinary and service operations.
- Developed and maintained strong relationships with suppliers, securing best products for events.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Replenished condiments and other supplies at tables and service bars.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Inspected dishes and utensils for cleanliness.
- Maintained clean and safe work environment.
- Addressed and resolved guest concerns promptly, maintaining high levels of customer satisfaction.
- Enhanced event ambiance with creative table settings and decor arrangements.
- Enhanced guest satisfaction by overseeing setup, service, and breakdown of event spaces.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
- Fostered positive client relationships, leading to repeat business, by providing exceptional service and attention to detail.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and guests.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Managed inventory of banquet equipment, ensuring availability and quality for events.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Improved team efficiency with comprehensive pre-event briefings and debriefings.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
Education
Skills
Housekeeping
WIaste management
Quality assurance
Chemical handling
Cleaning and sanitizing
Sweeping and mopping
Time management
Customer service
Attention to detail
Reliability and punctuality
Problem-solving
Restroom sanitation
Interior and exterior cleaning
Efficient cleaning techniques
Window washing proficiency
Professional appearance
Physical stamina
Complex Problem-solving
Snow removal
Crew management
Verbal and written communication
Multitasking and organization
Carpet cleaning
Conflict resolution
Interior window washing
Polishing surfaces
Floor waxing
Glass and window washing
Restroom upkeep
Exceptional time management
Commercial and residential cleaning
Self motivation
Time management abilities
Teamwork and collaboration
Multitasking
Strong work ethic
Multitasking Abilities
Reliability
Active listening
Problem-solving abilities
Decision-making
Adaptability and flexibility
Problem-solving aptitude
Adaptability
Flexible schedule
Adaptable and flexible
Relationship building
Professionalism
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Simphony
Timeline
Banquet Captain - Hilton Double Tree
06.2022 - Current
Cleaner - Self Employed Services
Greenhouse Worker - Tamlyns
Edison - ,