Micros
Kimberly Cummings
611 Jackson St N.e
Mpls,MN
Summary
Dedicated professional with a proven track record at Hilton Double Tree, excelling in customer service and problem-solving. Recognized for enhancing guest satisfaction through exceptional attention to detail and effective communication. Skilled in efficient cleaning techniques and maintaining high standards of cleanliness, contributing to a positive environment and zero complaints in assigned areas.
Overview
2026
2026
years of professional experience
Work History
Cleaner
Self Employed Services
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Greenhouse Worker
Tamlyns
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees, and grass.
- Rearranged planting beds and flower gardens seasonally.
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
- Assisted customers with finding requested plants and flowers.
- Unloaded plants and nursery items from delivery trucks.
- Conducted thorough inspections for pests or diseases to maintain healthy plant populations.
- Assisted in successful harvests by carefully selecting ripe produce according to established guidelines.
- Contributed to increased sales with skillful transplanting and propagation of plants for retail display.
- Utilized pruning techniques to shape plants and improve their aesthetic appeal to customers.
- Enhanced plant growth by implementing effective watering and fertilization techniques.
- Played key role in harvesting operations, ensuring fruits and vegetables were picked at peak ripeness.
- Streamlined transplanting process, allowing for quicker adaptation of plants to new environments.
- Optimized plant spacing to increase air circulation and reduce risk of disease.
- Aided in the timely completion of planting projects by preparing seedlings for transplantation into designated areas.
- Identified and addressed signs of plant disease swiftly, preventing spread within greenhouse.
- Provided exceptional customer service when assisting visitors with plant selections or answering questions about care instructions.
- Maximized space usage within the greenhouse through strategic arrangement of plants according to size, light requirements, and other environmental factors.
- Boosted crop yield through attentive pruning, staking, and tying of plants.
- Trained new greenhouse workers in proper plant care techniques, improving overall team effectiveness.
- Facilitated smooth workflow among team members through clear communication and effective delegation of responsibilities.
- Maintained cleanliness and order in greenhouse, contributing to safe and efficient work environment.
- Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
- Harvested fruits and vegetables and prepared for sale or shipping.
- Used effective weed control methods, promoting plant growth.
- Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
- Transported and loaded harvested items into delivery trucks.
Banquet Captain
Hilton Double Tree
06.2022 - Current
- Directed and supported staff in culinary and service operations.
- Developed and maintained strong relationships with suppliers, securing best products for events.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Replenished condiments and other supplies at tables and service bars.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Inspected dishes and utensils for cleanliness.
- Maintained clean and safe work environment.
- Addressed and resolved guest concerns promptly, maintaining high levels of customer satisfaction.
- Enhanced event ambiance with creative table settings and decor arrangements.
- Enhanced guest satisfaction by overseeing setup, service, and breakdown of event spaces.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
- Fostered positive client relationships, leading to repeat business, by providing exceptional service and attention to detail.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and guests.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Managed inventory of banquet equipment, ensuring availability and quality for events.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Improved team efficiency with comprehensive pre-event briefings and debriefings.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
Education
Skills
Housekeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Simphony
Timeline
Banquet Captain - Hilton Double Tree
06.2022 - Current
Cleaner - Self Employed Services
Greenhouse Worker - Tamlyns
Edison - ,