Kimberly Cunningham
Shawnee,KS
Summary
Experienced Clinical Manager excelling in patient care management and clinical leadership. Strengths include strong leadership, strategic planning and problem-solving skills. Proven track record in elevating patient and employee engagement and satisfaction through innovative training programs and advocacy. Confident in ability to drive continuous improvements in clinical service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Manger Quality Assurance
KUMW ASC LLC
Shawnee, KS
02.2024 - Current
- Managed the overall operation of nursing services and patient care by handling quality assurance, patient care, and safety risk management.
- Created and engaged in QI studies.
- ASC compliance reporting.
- Maintain audits in clinical areas.
- Improve policies and procedures through the development, implementation, revision, and evaluation of new protocols, and facilitate the adoption of changes.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
- Oversee medication management with Omnicell.
- Employee health records, annual vaccines, competencies; BLS, ACLS, PALS, licensure.
- Assisted with recruitment, selection, orientation and training activities for new employees.
- Monitored performance of clinical staff against established metrics.
- Implemented a highly effective onboarding, training, and coaching program for new and existing staff members, and promoted cross-training in other areas, as well as annual education for all staff.
- Improved competencies and best practices through various ongoing learning options.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Delegated tasks to staff, and oversaw task completion, offering assistance to promote success.
- Provided clinical oversight for many patients, intervening on behalf of patients when necessary to ensure optimal outcomes.
- Supported the medical director in the management of the medication formulary and anesthesia guidelines.
- Implemented strategies for improving efficiency within the department.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Collaborated with healthcare professionals to deliver high-quality patient care.
- Liaised between patients and physicians, initiating discussions regarding care.
- Assisted with patient, provider, and staff requests, and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Clinical Nurse Manager
KUMW ASC LLC
Shawnee, KS
01.2019 - Current
- Performed personnel interviewing, hiring, disciplinary actions, and dismissals, evaluating performance against established standards.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Reviewed patient charts for accuracy and completeness of documentation.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Promoted a positive work environment through effective communication with staff members.
- Improved patient outcomes through peer groups and facilitating continuing education.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist nurses with patient care decisions.
- Collaborated with other departments to ensure quality patient outcomes.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Resolved conflicts between staff members in an efficient manner.
- Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Implemented strategies that improved operational efficiency and effectiveness.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Participated in strategic planning initiatives designed to improve overall operations.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Provided emotional support to patients and their families during difficult times.
- Managed daily operations, including staffing levels, budgeting, scheduling, and resource allocation.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Maintained accurate records of employee attendance, sick leave requests, vacation time.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Advocated for patient needs with an interdisciplinary team.
- Facilitated communication between physicians, nurses, support services personnel.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals, encouraging cross-training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations identifying needs promptly and efficiently.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills to answer questions and improve satisfaction.
Pre/Post RN
KUMW ASC LLC
Shawnee, KS
01.2015 - Current
- Assessed patient needs, prioritized treatment, and maintained patient flows.
- Evaluated patients, recognized and addressed complications, and coordinated treatment with other members of the critical care team, answering questions, and provided home care strategies.
- Advised family members on pre-procedure and post-procedure instructions, and risks for their loved ones' procedures.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Acted as a patient advocate and implemented total patient care through the team nursing process while providing emotional support.
- Maintained accurate documentation of patient records in accordance with HIPAA regulations.
- Conducted intake assessments with patients and relatives to gather patient history.
- Coordinated discharge planning to ensure continuity of care post-procedure.
- Observed strict safety measures, including checking medication dosages before administration to patients, tracking dosages, and documenting patient conditions.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Carried out physician orders regarding tests or medication administration accurately and safely.
- Administered local, inhalation, or intravenous anesthetics to patients undergoing procedures.
- Trained and mentored new RNs on best practices, policies, and standards of care.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Ensured compliance with infection control policies and procedures.
- Participated in continuing education programs related to nursing practice.
- Developed education materials to help explain various conditions and treatments to patients.
- Demonstrated strong problem-solving skills.
- Provided direct nursing care to patients, including administering medications and IV therapy.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our patients and facility accurately, efficiently, and effectively.
Registered Nurse
Advent Health Shawnee Mission
Lenexa, KS
09.2009 - 04.2016
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively, and exceeding customer satisfaction.
- Provided nursing care for patients undergoing spinal and bariatric surgeries, assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate, and blood pressure.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Maintained personal and team compliance with medication administration standards and patient care best practices, while monitoring patient reactions and outcomes.
- Observed and carried out physician and nursing orders.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Provided emotional support to patients and their families during difficult times.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Answered patient and family questions to educate on optimal treatment procedures.
- Maintained thorough, accurate, and confidential documentation in electronic medical records, complying with HIPAA laws.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Facilitated communication between members of the healthcare team by attending interdisciplinary meetings.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Trained and mentored new RNs on best practices, hospital policies, and standards of care, supporting growth and professional development.
- Monitored patients after surgery, answered questions, and provided home care strategies.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Monitored and managed various treatment and care interventions.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Acted as a patient advocate and implemented total patient care through the team nursing process, supporting and respecting patient rights, values, and beliefs.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Identified needs of customers promptly and efficiently.
- Stocked clinical workstations and procedure rooms with necessary supplies.
Education
Bachelor of Science - Nursing
National American University
05-2014
Associate of Science - Nursing
Neosho County Community College
Kansas12-2008
Skills
- Clinical leadership and operations
- Unit leadership with shared governance
- Effective communication, addressing questions, and concerns
- Quality improvement and control
- Quality assurance process optimization
- Compliance with regulatory guidelines oversight
- Improving clinical quality outcomes
- Review and update of policies and procedures
- Nurse education and training program development
- Nursing protocols and clinical safety
- Onboarding, coaching, training, and mentoring
- Employee engagement
- Employee issue resolution and guidance
- Patient care management and education
- Advocacy and counseling
- HIPAA compliance
- Resource management
- Direct patient care
- Patient engagement, safety, and relations
- Team meetings
- Organizing staff schedules
- Payroll administration
- HIPAA
- Clinical documentation
- IV insertion and port access
- IV conscious sedation
Certification
- Registered Nurse - Kansas State Board of Nursing
- Advanced Cardiac Life Support
- Basic Life Support
- Pediatric Advanced Life Support
Accomplishments
- Was chosen to set up the new surgery center at the Prairie Star location with one other nurse. We developed patient instructions, inventory lists. We set up supply rooms and patient rooms and trained nurses as they were hired to work the department.
- I was asked to join the Leadership team at KUMW ASC in 2019.
Affiliations
- I proudly support The St Judes Children Hospital Walk/Run in Kansas City, including putting on an annual volleyball tournament with my family with all proceeds going to St Judes. To date we have raised over $70,000.00.
Timeline
Clinical Manger Quality Assurance
KUMW ASC LLC
02.2024 - Current
Clinical Nurse Manager
KUMW ASC LLC
01.2019 - Current
Pre/Post RN
KUMW ASC LLC
01.2015 - Current
Registered Nurse
Advent Health Shawnee Mission
09.2009 - 04.2016
Bachelor of Science - Nursing
National American University
Associate of Science - Nursing
Neosho County Community College
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