Kimberly Curry

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Provided training and mentoring for new team members, resulting in faster onboarding and better overall performance
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Processed new fraud claims for the fraud unit to investigate
• Back up for customer relations team
• Back up for specialty processing
• Used Xactimate for mitigation claims
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• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Provided comprehensive training and mentoring for new team members, resulting in faster onboarding and better overall performance.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.

Processed medical claims in a timely fashion in a high production environment.