Kimberly Curtis

- Assisting Office Managers in the oversight of dispatch dispatch department and daily operations

- Promptly following up on any and all issues reported by Lowes and customers alike.

- Facilitating a smooth loadout by checking in and dispatching drivers, assisting teams with load discrepancies, and assisting management in properly communicating expectations to drivers and teams

- Resolving various claims to the utmost satisfaction of the customers being served.

- Take extreme care in protecting the rights and responsibilities of all drivers and customers.

- Efficiently process the payment of claims to customers.

- Assist in upholding all requirements in regards to the accurate maintenance of inventory standards

- Assist drivers and management in identifying potential issues to protect customers and identify steps that need to be taken by internal teams to address potential issues and prevent long-term problems.

- Help with driver check in, load out, routing and dispatch.

- Advanced working skill level in Microsoft Excel

- Keeping accurate records and notes to protect company interests

- Assist management in billing of contract carriers

- Rectifying all databases to be sure the information in cohesive and accurate

- Training juniors in the same department

- Reporting inconsistencies, concerns, and potential issues or patterns to management and clients for prompt rectification of said issues.

- Actively answered Inbound calls from both customers and drivers to assist in resolving delivery and installation issues

- Effectively assisted drivers with procedures and processes associated with various delivery issues.

- Provided excellent customer service to both customer and drivers while working to resolve delivery issues.

- Accurately document return claims and delivery issues such as damaged goods, delays, or inability to install products and forward claims to the Claims Department to follow up further as needed.

- Monitoring routes

- Advanced skill level in the use of Microsoft Excel

- Excellent ability to multi-task and manage difficult customers and situations as they arose.

- Highly proficient in the use of DMS & Lowe’s Portal

- Cast overall vision to ensure environments are cohesive and aesthetically communicate the culture of the organization.

- Develop and oversee implementation and execution of staff and volunteer trainings typically ranging from groups of 1 to 100.

- Restructure organization policies and procedures to enhance efficiency and excellence in services being provided from each department.

- Manage recruitment, training and developments of multiple department teams ranging in size from 15-110 people per team.

- Lead teams in the development and oversight of community events averaging 5,000 people in attendance.

- Train and equip leadership teams to effectively lead their teams in alignment with both the mission and vision of the organization.

- Collaborated with fellow staff and organization leaders to develop new experiences, improve existing services and plan cohesive content to clearly and effectively communicate the company’s culture in all environments.

- Consistently speaking publicly both in-person and in online forums for audiences ranging from 25 to 800.

- Consulted on organizations million dollar budget, as well as effectively managing budgets for specific areas and successfully minimizing expenses in each area by an average of 35% per department allowing for expenses to be re-allocated to improvements for each department.