Kimberly Czajko
Summerfield
Summary
Results-oriented Operations Manager specializing in safety compliance, team leadership, and operational procedures. Demonstrated expertise in optimizing service delivery and elevating client satisfaction while upholding industry standards.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Operations Manager
Leopard Transport of Central Florida
Lady Lake
06.2018 - Current
- Managed daily operations to ensure timely transport services for clients.
- Oversaw logistics and scheduling for efficient route planning and resource allocation.
- Coordinated with drivers to resolve issues and enhance service delivery.
- Implemented safety protocols to maintain compliance with industry regulations.
- Trained staff on operational procedures and best practices for efficiency.
- Developed and maintained relationships with vendors and clients for seamless operations.
- Managed scheduling, training and inventory control.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Responded to information requests from superiors, providing specific documentation.
- Created detailed reports on the performance of individual departments within operations.
- Planned delivery routing, team workflows, and promotional initiatives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Oversaw financial management, budget management, accounting and payroll activities.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with department heads to identify staffing needs and job requirements.
- Oversaw candidate screening and selection, promoting diversity in hiring practices.
- Conducted interviews, evaluating candidates on both technical skills and cultural fit.
- Implemented onboarding procedures to integrate new hires smoothly into the organization.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Conducted new hire orientations to provide company information and establish performance requirements.
Dispatch Coordinator
Leopard Medical Transport
Ocala
01.2008 - 11.2017
- Communicated with drivers to confirm pick-up and drop-off times.
- Assisted clients with special requirements and ensured their needs were met.
- Managed dispatch software to track vehicle locations and availability.
- Developed relationships with healthcare facilities for smooth transport operations.
- Trained new staff on dispatch protocols and best practices.
- Resolved scheduling conflicts to maintain efficient service delivery.
- Monitored compliance with safety regulations during all transport activities.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Tracked real-time location of vehicles using GPS technology.
- Created reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Prepared daily work and run schedules.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Education
High School Diploma -
Cambridge Academy
Ocala05-1997
Some College (No Degree) - Massage Therapy
Academy of Holistic Health Massage
Hemet, CASkills
- Safety compliance
- Operational procedures
- Performance reporting
- Vendor negotiation
- Employee training
- Problem solving
- Client relationship management
- Team leadership
- Marketing
- Route planning
- Dispatch Supervisor
- Collections Manager
- Scheduler/ Router
- Contract Manager
- Transportation Manager
Certification
NAAC - Certified Ambulance Compliance Officer
Timeline
Operations Manager
Leopard Transport of Central Florida
06.2018 - Current
Dispatch Coordinator
Leopard Medical Transport
01.2008 - 11.2017
High School Diploma -
Cambridge Academy
Some College (No Degree) - Massage Therapy
Academy of Holistic Health Massage