Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Czapla

Arnold,MO

Summary

Accurate quality assurance manager with several years of experience in the quality assurance industry. Adept at establishing requirements that meet quality assurance objectives and standards. Skilled at reporting qa results and project updates to management.

Overview

1
1
Certification
1
1
year of professional experience

Work History

Technical Specialist

IBM
Saint Louis, MO
09.2023 - Current
  • Collaborated with product owners to stay current on intended functionality.
  • Optimized test cases to maximize success of manual software testing.
  • Wrote detailed requirements to create robust test plans and realistic work estimates for testing phases.
  • Directed teams completing regression tests to support successful product development stages.
  • Provided reports on milestones, issues and test concerns to project managers for assistance.
  • Created accurate and successful test scripts to manage automated testing of certain products and features.
  • Trained new test employees on equipment and company guidelines to promote productive and high-quality work.
  • Documented diagnostic findings in reports to inform stakeholders of product performance.
  • Developed comprehensive test plans and workforce breakdown structures for complete systems.
  • Created testing scenarios for long-term and expedited development schedules.
  • Checked configuration files and logs to uncover root causes of problems.
  • Executed test cases and documented defects, confirming resolution and mitigation of defects.
  • Conducted regression testing of existing products.

IT Quality Control Advisor

Elevance Health
Saint Louis, MO
10/1/80 - 8/31/23
  • Ensured that all changes made adhere to organizational policies and standards while meeting customer expectations.
  • Actively participated in meetings between members from different departments such as Development, QA, Product Management and Support teams.
  • Participated in design reviews and code walkthrough to provide feedback on overall product architecture.
  • Analyzed customer requirements and developed effective strategies for ensuring quality control objectives were met.
  • Provided technical guidance and support for system testing activities.
  • Assessed project risks associated with software development projects and recommended appropriate actions based on findings.
  • Assisted in developing new methods of testing and improving existing techniques as needed.
  • Performed root cause analysis on defects found during testing phases and provided recommendations for corrective action.
  • Developed, implemented and managed quality assurance processes to ensure customer satisfaction.
  • Evaluated current IT systems against user requirements, identified gaps and proposed solutions for improvement.
  • Collaborated with developers and other stakeholders throughout the product lifecycle to ensure that all products meet high standards prior to release.
  • Identified opportunities for process improvements within the organization's Quality Assurance department.
  • Provided training sessions on best practices regarding software testing principles and practices.
  • Maintained up-to-date records of all projects related to quality control activities including bug tracking, defect management.
  • Reviewed test plans and results to identify areas of improvement in the product development cycle.
  • Monitored team performance throughout the software development life cycle to ensure adherence to established procedures.
  • Created comprehensive reports detailing the progress of quality assurance initiatives.
  • Performed detailed analysis of customer feedback to identify potential issues or areas of improvement in products or services offered by the company.
  • Investigated reported problems from customers and worked with cross-functional teams to develop corrective solutions.
  • Established procedures and quality standards.
  • Reviewed current standards and policies.
  • Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
  • Led cross-functional teams in conducting detailed product audits, identifying quality issues and ensuring compliance with specifications.
  • Kept records of quality reports and statistical reviews.
  • Identified needed resources and aligned with project milestones, deliverables, and prioritization for viable production planning.
  • Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
  • Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards.
  • Troubleshot product issues and fixed problems.
  • Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
  • Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
  • Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
  • Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
  • Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.
  • Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
  • Produced test scripts for new automated software testing rounds.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Created and maintained database of common and known testing defects.
  • Completed unit and regression tests on software and individual modules.

Education

High School Diploma -

Southwest Senior High School
Saint Louis, Mo
05-1981

Skills

  • Continuous deployment
  • Regression Testing
  • Software Quality Assurance
  • System Integration Testing

Certification

· Business Analyst Certification

· Systemation Seminar - Certification

· Certified Lean Practitioner, Test Management

Timeline

Technical Specialist

IBM
09.2023 - Current

High School Diploma -

Southwest Senior High School

IT Quality Control Advisor

Elevance Health
10/1/80 - 8/31/23

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Kimberly Czapla