Kimberly Dale
Pulaski,NY
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
20
20
years of professional experience
1
1
Certification
Work History
VIRTUAL IN HOME CONSULTANT
Lowe's Home Improvement
02.2022 - Current
- Successfully negotiated contracts between vendors and customers while ensuring compliance with local regulations
- Resolved customer complaints promptly and professionally
- Maintained accurate records of client interactions, sales activities, follow-up tasks, and other related information
- Managed multiple projects simultaneously while adhering to tight deadlines
- Analyzed customer needs and preferences to recommend appropriate home improvement options
- Responded promptly to customer inquiries via phone calls or emails
PRO SERVICE SALES SPECIALIST
Lowe's Home Improvement
05.2014 - Current
- Monitored sales performance against targets set by management team
- Ensured compliance with company policies regarding returns and exchanges, payment methods
- Adhered strictly to company policies while handling sensitive information during sales process
- Monitored competitor activities in order to stay ahead of the competition
- Supported fellow team members during busy periods by helping out at checkout counters or assisting with replenishing shelves
- Organized trade shows and other events as part of marketing initiatives
- Developed strong relationships with clients to ensure loyalty and further business opportunities
- Resolved customer complaints quickly and efficiently
CUSTOMER SERVICE HEAD CASHIER
Lowe's Home Improvement
11.2004 - Current
- Ensured adequate stocking of merchandise on shelves to meet customer demand
- Assisted customers with product selection and inquiries
- Developed strong problem solving abilities to quickly resolve customer issues in a timely manner
- Maintained accurate records of transactions, ensuring accuracy of all cash handling procedures
- Managed daily opening and closing duties for the store, including counting the contents of the cash registers
- Resolved conflicts between customers and staff in a professional manner
Education
HIGH SCHOOL DIPLOMA -
Sandy Creek High School
06.1987
Skills
- Effective Customer Communication
- Sales Dedication
- Outgoing and Friendly
- Creativity
- Dependable and Reliable
- Lead Generation
- Cold-calling
- Upselling techniques
- Multitasking
Certification
- Business Analytics and Project Management, Certification through Pathstream - Nov. 2024
Timeline
VIRTUAL IN HOME CONSULTANT
Lowe's Home Improvement
02.2022 - Current
PRO SERVICE SALES SPECIALIST
Lowe's Home Improvement
05.2014 - Current
CUSTOMER SERVICE HEAD CASHIER
Lowe's Home Improvement
11.2004 - Current
HIGH SCHOOL DIPLOMA -
Sandy Creek High School
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