Kimberly Dale
Pulaski,NY
Summary
Dedicated and driven professional with a strong desire to contribute expertise and skills towards improving business outcomes. Thrives in both independent and collaborative environments, utilizing a well-established work ethic to seamlessly adjust to varying procedures and propel organizational goals. Known for being innovative and goal-oriented, with a commitment to continuous improvement and maximizing service quality to meet evolving company demands.
Overview
38
38
years of professional experience
Work History
VIRTUAL IN HOME CONSULTANT
Lowe's Home Improvement
Southport, NORTH CAROLINA
02.2022 - Current
- Successfully negotiated contracts between vendors and customers while ensuring compliance with local regulations.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of client interactions, sales activities, follow-up tasks, and other related information.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Analyzed customer needs and preferences to recommend appropriate home improvement options.
- Improved overall team performance through participation in regular meetings where ideas were exchanged, challenges were addressed, and successes were celebrated collectively.
- Conducted follow-up appointments to monitor progress, address concerns, and adjust plans as needed.
- Assisted clients in making informed decisions by providing expert advice on product features, benefits, and comparisons.
PRO SERVICE SALES SPECIALIST
Lowe's Home Improvement
Southport, NORTH CAROLINA
05.2014 - Current
- Monitored sales performance against targets set by management team.
- Ensured compliance with company policies regarding returns and exchanges, payment methods.
- Adhered strictly to company policies while handling sensitive information during sales process.
- Monitored competitor activities in order to stay ahead of the competition.
- Responded promptly to customer inquiries via phone calls or emails.
- Supported fellow team members during busy periods by helping out at checkout counters or assisting with replenishing shelves.
- Organized trade shows and other events as part of marketing initiatives.
- Developed strong relationships with clients to ensure loyalty and further business opportunities.
- Resolved customer complaints quickly and efficiently.
CUSTOMER SERVICE HEAD CASHIER
Lowe's Home Improvement
Southport, NORTH CAROLINA
06.1987 - Current
- Ensured adequate stocking of merchandise on shelves to meet customer demand.
- Assisted customers with product selection and inquiries.
- Developed strong problem solving abilities to quickly resolve customer issues in a timely manner.
- Maintained accurate records of transactions, ensuring accuracy of all cash handling procedures.
- Managed daily opening and closing duties for the store, including counting the contents of the cash registers.
- Resolved conflicts between customers and staff in a professional manner.
Education
HIGH SCHOOL DIPLOMA -
Sandy Creek High School
07.2025
Skills
- Clear customer communication
- Sales commitment
- Personable communicator
- Customer support expertise
- Problem-solving creativity
- Trustworthy and responsible
- Effective time management
- Customer loyalty development
Timeline
VIRTUAL IN HOME CONSULTANT
Lowe's Home Improvement
02.2022 - Current
PRO SERVICE SALES SPECIALIST
Lowe's Home Improvement
05.2014 - Current
CUSTOMER SERVICE HEAD CASHIER
Lowe's Home Improvement
06.1987 - Current
HIGH SCHOOL DIPLOMA -
Sandy Creek High School