Kimberly Dale
Pulaski,NY
Summary
Dedicated and driven professional with a strong desire to contribute expertise and skills towards improving business outcomes. Thrives in both independent and collaborative environments, utilizing a well-established work ethic to seamlessly adjust to varying procedures and propel organizational goals. Known for being innovative and goal-oriented, with a commitment to continuous improvement and maximizing service quality to meet evolving company demands.
Overview
38
38
years of professional experience
Work History
VIRTUAL IN HOME CONSULTANT
Lowe's Home Improvement
02.2022 - Current
- Successfully negotiated contracts between vendors and customers while ensuring compliance with local regulations.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of client interactions, sales activities, follow-up tasks, and other related information.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Analyzed customer needs and preferences to recommend appropriate home improvement options.
- Improved overall team performance through participation in regular meetings where ideas were exchanged, challenges were addressed, and successes were celebrated collectively.
- Conducted follow-up appointments to monitor progress, address concerns, and adjust plans as needed.
- Assisted clients in making informed decisions by providing expert advice on product features, benefits, and comparisons.
PRO SERVICE SALES SPECIALIST
Lowe's Home Improvement
05.2014 - Current
- Monitored sales performance against targets set by management team.
- Ensured compliance with company policies regarding returns and exchanges, payment methods.
- Adhered strictly to company policies while handling sensitive information during sales process.
- Monitored competitor activities in order to stay ahead of the competition.
- Responded promptly to customer inquiries via phone calls or emails.
- Supported fellow team members during busy periods by helping out at checkout counters or assisting with replenishing shelves.
- Organized trade shows and other events as part of marketing initiatives.
- Developed strong relationships with clients to ensure loyalty and further business opportunities.
- Resolved customer complaints quickly and efficiently.
CUSTOMER SERVICE HEAD CASHIER
Lowe's Home Improvement
06.1987 - Current
- Ensured adequate stocking of merchandise on shelves to meet customer demand.
- Assisted customers with product selection and inquiries.
- Developed strong problem solving abilities to quickly resolve customer issues in a timely manner.
- Maintained accurate records of transactions, ensuring accuracy of all cash handling procedures.
- Managed daily opening and closing duties for the store, including counting the contents of the cash registers.
- Resolved conflicts between customers and staff in a professional manner.
Education
HIGH SCHOOL DIPLOMA -
Sandy Creek High School
07.2025
Skills
- Clear customer communication
- Sales commitment
- Personable communicator
- Customer support expertise
- Problem-solving creativity
- Trustworthy and responsible
- Effective time management
- Customer loyalty development
Timeline
VIRTUAL IN HOME CONSULTANT
Lowe's Home Improvement
02.2022 - Current
PRO SERVICE SALES SPECIALIST
Lowe's Home Improvement
05.2014 - Current
CUSTOMER SERVICE HEAD CASHIER
Lowe's Home Improvement
06.1987 - Current
HIGH SCHOOL DIPLOMA -
Sandy Creek High School
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