Kimberly Daly
Houston,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Administrator/Appointment Scheduler
Kitchen Tune-Up
04.2023 - Current
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Content/Copywriter
Iguana Sage
11.2021 - 04.2023
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Reviewed and edited final copy for accuracy and to correct grammar errors.
- Improved search result rankings with targeted SEO strategy.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Formatted copy to align with project-specific guidelines.
- Created content for websites and online publications.
Food Delivery Driver
DoorDash
03.2020 - 09.2021
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Data Entry Clerk
Dent Free America
02.2016 - 12.2019
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Followed established procedures to enter and process data correctly.
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX12.2022
Skills
- Administrative Duties
- Data Entry
- Recall Notifications
- Schedule Coordination
- Client Registration
- Customer Service
- Data Entry
- Telephone Management
Timeline
Administrator/Appointment Scheduler
Kitchen Tune-Up
04.2023 - Current
Content/Copywriter
Iguana Sage
11.2021 - 04.2023
Food Delivery Driver
DoorDash
03.2020 - 09.2021
Data Entry Clerk
Dent Free America
02.2016 - 12.2019
Bachelor of Science - Psychology
University of Houston
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