Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly D'Ambrosio

Coatesville,PA

Summary

Proven Executive Administrative Assistant with a track record of enhancing productivity at Shannon Chemical Corporation by streamlining operations and prioritizing tasks. Expert in Microsoft Office and adept at maintaining confidentiality, I significantly improved communication processes. My customer service excellence and logistical prowess have consistently elevated executive and client satisfaction.

Overview

20
20
years of professional experience

Work History

Executive Administrative Assistant

Shannon Chemical Corporation
03.2007 - Current
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized travel arrangements, ensuring smooth transitions for executives during business trips.
  • Answered high volume of phone calls and email inquiries.

Customer Service Coordinator

Brenntag Northeast
10.2004 - 03.2007
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Coordinated logistics for customer orders.
  • Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Education

License Certification - Medical Assistant

Schuylkill Training And Technology Center
Frackville, PA
01-2000

High School Diploma -

Shenandoah Valley High School
Shenandoah
06-1995

Skills

  • Expense Reporting
  • Customer Service
  • Office Management
  • Information confidentiality
  • Calendar Management
  • Travel Arrangements
  • Executive Support
  • Sage 50 US proficiency
  • Logistics and schedule management
  • Self-starter
  • Email management
  • Microsoft Office

Timeline

Executive Administrative Assistant

Shannon Chemical Corporation
03.2007 - Current

Customer Service Coordinator

Brenntag Northeast
10.2004 - 03.2007

License Certification - Medical Assistant

Schuylkill Training And Technology Center

High School Diploma -

Shenandoah Valley High School

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Kimberly D'Ambrosio