KIMBERLY DANGERFIELD
Oklahoma City,Oklahoma
Summary
Perceptive Senior Business Analyst with over 10 years experience driving/managing successful business processes for a non-profit organization. Dedicated to maximizing the impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
19
19
years of professional experience
Work History
Business System Analyst Sr
OGE Energy
Oklahoma City, OK
01.2022 - Current
- Manages projects from procurement to commission.
- Heads teams specializing in IT projects, design, and launch activities.
- Identifies needed business improvements and resources required to meet project goals and objectives.
- Establishes escalation protocol to remain compliant with company standards and procedures
- Orchestrates projects within strict timeframes and budget constraints by solving complex problems and working closely with team members and leadership.
- Works with quality assurance team to define testing plan/timeline set up scripts, test cases, and automation protocols.
- Collaborates in team-based, Agile, or waterfall environments to accomplish objectives by deadlines.
- Assesses business needs and problem areas to create focused solutions like oge.com, mobile app, system upgrades, enhancements, and external vendor applications.
- Develops and initiated projects managed costs, and monitored performance.
- Schedules and facilitates meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
- Collects, defines, and analyzes business requirements for accuracy and solutioning.
- Leads and participates in performance analysis, design, development, and testing.
- Provides management /guidance for internal personnel, contractors, and vendors.
- Maintains open communication by presenting regular updates on project status to customers and management.
- Supports senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Maintains energy and enthusiasm in fast-paced environment by fostering relationships with internal/external team members to promote positive working relationships.
- Drives team success through shared vision and recognition of quality performance.
Business System Analyst
OakTree Staffing
Oklahoma City, OK
03.2021 - 12.2021
- Worked with quality assurance team to set up scripts, test case and automation protocols.
- Collaborated in team-based, Agile environment to accomplish objectives by deadlines.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Collected, defined and analyzed business requirements.
- Helped deploy system enhancements to improve field operations.
- Participated in performance analysis, design, development and testing.
- Worked with business users and operations teams to understand business needs and address production questions.
- Wrote, modified and maintained software documentation and specifications.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Maintained energy and enthusiasm in fast-paced environment.
Senior Business Analyst
American Cancer Society
Oklahoma City, OK
11.2017 - 05.2020
- Build Stakeholder Relationships by Successfully facilitating collaborative discussions with Stakeholders, SMEs, Process Owners, and external Vendors.
- Develop deployment and transition planning.
- Develop and manage requirement packages.
- Support multiple initiatives concurrently.
- Highly Collaborative & Team Oriented.
- Identified business needs and translated them into actions by establishing critical path, milestones, delivery dates. Reviewed client deliverables to ensure gains met client acceptance criteria.
- Prepared & managed business/data process mapping.
- Facilitated complex conversations and negotiations.
- Provided critical and system thinking.
- Facilitated planning and decision-making for as-is and to-be processes.
- Translated business needs to technical audiences & vice versa.
- Identified & mitigated project/decision conflict.
- Defined and documented test plans; coordinated and participated in Quality (QA) and User Acceptance Testing (UAT).
- Developed/ coordinated/Lead project requirements for RFI's, RFP's and/or RFQ's with Stakeholders and led Vendor scoring sessions for future solutions.
- Interacted with internal/external customers to understand business needs and requirements translation for project scope.
- Successfully led organizational merger projects to achieve collective impact across multiple divisions.
- Conducted product/software research, presentations with project team and Product Specialist.
- Highly skilled in use and test case creation; user requirements understanding and gathering; project and process workflow diagrams.
- Highly effective Communicator with strong technical, analytic, and problem-solving skills.
- Ability to organize, prioritize, and work under extreme work pressure, heavy workloads, and deadlines while successfully managing multiple projects with competing priorities across all phases of system development life-cycle (SDLC).
- Created new analytical systems to boost vital business metrics visibility.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Business Analyst
American Cancer Society
Oklahoma City, OK
10.2015 - 11.2016
- Elicited requirements using interviews, documents analysis, requirements workshops, and Joint Application Development (JAD) Sessions, business process descriptions, and workflow analysis.
- Provided analysis reporting to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.
- Independently defined, scheduled, and managed proposal preparation process, including understanding/translating RFPs.
- Collaborative communication with field staff, Contractors, business SME's or Stakeholders to evaluate or diagnose problems, recommended solutions to ensure business expectations aligned with project constraints.
- Developed requirements, use cases, test plans, scenarios, scripts, or procedures to ensure replicability and compliance with industry standards.
- Coordinated and scheduled recruitment of project personnel for meetings, planned test schedules or strategies in accordance with project scope or delivery dates.
- Monitored, tracked, or reported project milestones, deliverables, and software defects using standard project methodology and documents.
- Reviewed software documentation and project requirements to ensure technical accuracy, compliance, or completeness to mitigate risks.
- Developed or specified industry standards, methods, or procedures to determine product quality or release readiness.
- Developed, documented/revised system design procedures, test procedures, quality standards, technical and process workflows for agility.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
Technical Specialist - Senior Technical Specialist
American Cancer Society
Oklahoma City, OK
09.2004 - 10.2015
- Primary Liaison and Innovation Adviser for Cancer.org Online Integration Team, One-file electronic data and/or operational projects.
- Maintained extensive business and technical process knowledge of all products and services provided by multiple departments.
- Developed or revised technical & operational business requirements, test cases, product demonstrations, and process and technical workflows for Stakeholders, Process Owners, and/or SME's.
- Conducted integrity/discovery, quality assurance analysis, and/or needs assessments for applications and processes for potential development and implementation of new solutions or enhancements for multiple departments and business initiatives.
- Recommended industry best practices, new technology, leveraging existing technology, and/or enhancement opportunities based on hardware and software performance.
- Collaborated with Stakeholders, IT Support, Development and/or external Vendors to identify problems and solutions for all applications, with emphasis on new product development.
- Led Year End processes from initiation to closure, including Liaison partnership and coordination with Finance, Application Support, Siebel, eRevenue, and Division partners.
- Recommended and coordinated departmental training needs for new and/or improved processes, and applications.
- Conducted product/software research and presentations as well as coordinated attendance of Product Specialists as required.
- Compiled and facilitated full process reviews for RFP submissions.
- Analyzed client business processes to propose optimal software applications for unique requirements.
Skills
- JIRA
- NetSuite and Lawson Financial Applications Quality Assurance
- Siebel and SalesForce CRM Applications Quality Assurance
- Microsoft Products, Microsoft Project, Project Server, Team, Visio, Azure DevOps/TFS, Sharepoint
- Operational, Functional, Technical Requirements, and Use Cases Development
- Mobile Applications/API and Vendor integration, Web-based and Web front end applications
- Business Process Mapping, Product Design and Development Review
- New Product Development, SDLC, Product Lifecycle Management, SLA, and integration
- Agile, Waterfall, SCRUM methodologies
- Application Development, Presentations, Workshops
- Product Specifications, Auditing, Process, and Continuous improvement
- RFI, RFQ, RFP Experience
- Software documentation, requirement Interpretation/translation from End User to Developer
- Operational Assessments and onboarding
- Business Development, Root Cause, Workflow, and Data Analysis
- Client Relationships meetings and scheduling
Timeline
Business System Analyst Sr
OGE Energy
01.2022 - Current
Business System Analyst
OakTree Staffing
03.2021 - 12.2021
Senior Business Analyst
American Cancer Society
11.2017 - 05.2020
Business Analyst
American Cancer Society
10.2015 - 11.2016
Technical Specialist - Senior Technical Specialist
American Cancer Society
09.2004 - 10.2015
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