Kimberly Dargen
Newark,NJ
Summary
Committed and hardworking manager with 9 years of experience directing fast food service. Well-rounded leader with talent for supervising employees. Swift problem solver with quick and effective solutions to wide array of issues. Dedicated, hardworking management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
12
12
years of professional experience
Work History
Assistant Restaurant General Manager
OTG Management Inc.
04.2018 - Current
- Recognized performance to boost company morale and productivity.
- Evaluated employee performance using established metrics during regular evaluations, identifying opportunities for professional growth or necessary corrective action when warranted.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Maintained clean and inviting atmosphere within restaurant by implementing strict cleanliness standards for both staff members and dining area itself.
- Managed team of up to 50 restaurant staff, maintaining exceptional customer service and quality standards5
Unit Manager
OTG Management Inc.
06.2015 - Current
- Motivated, trained and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed team schedule with eye for coverage strengths.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Customer Care Supervisor
Short Hills Hilton
01.2012 - 03.2015
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Enhanced customer satisfaction by resolving complex issues and providing exceptional service.
- Set clear expectations and created positive working environment
- Achieved high customer retention rates through consistent follow-up and proactive communication. coordinated department schedules to maximize coverage during peak hours
- Successfully drove new product lines to increase annual profits by 50%
Education
Business Management
Rutgers, The State University of New Jersey
Newark, United StatesHigh School Diploma -
Frank H Morrell
Irvington, United StatesSkills
- Performance Improvement
- Inventory Management
- Training and Onboarding
- Time Management
Timeline
Assistant Restaurant General Manager
OTG Management Inc.
04.2018 - Current
Unit Manager
OTG Management Inc.
06.2015 - Current
Customer Care Supervisor
Short Hills Hilton
01.2012 - 03.2015
Business Management
Rutgers, The State University of New Jersey
High School Diploma -
Frank H Morrell
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