Kimberly Da Silva
El Paso,TX
Summary
Hardworking and passionate job seeker with strong organization skills eager to secure entry-level Transcriptionist position at GRM. Skilled at accurately transcribing audio files into written documents. Offers great time management and task prioritization skills. Adept at quickly learning new software programs and technologies.
Overview
11
11
years of professional experience
Work History
Freelance Transcriber
Self Employed
01.2020 - Current
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Stayed organized and kept detailed records to accurately track progress and client information.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Verified accuracy of transcribed material prior to finalization.
Kennel Assistant
Paradise Boarding Kennel
07.2023 - 10.2023
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
Appraisal Administrative Assistant
Davis Appraisal Services
09.2018 - 01.2022
- Created and maintained databases to track and record customer data.
- Inspected properties first-hand, collected measurements and reviewed historical documents to complete thorough evaluations.
- Assisted development and implementation of new administrative procedures.
- Visited site locations to assess value of commercial and residential properties.
- Maintained high work volume and tight deadlines.
Customer Service Representative
GC Services, Verizon
03.2018 - 09.2018
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
Seasonal Sales Associate
Zumiez
05.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Bartender
Fishbar
01.2017 - 12.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Dining Services Employee
Mooyah
06.2016 - 01.2017
- Delivered quality services while maintaining friendly and welcoming environment.
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Monitored dining room inventory and replenished as necessary.
- Engaged in suggestive selling and other sales techniques.
Call Center Sales Representative
Alorica
02.2015 - 06.2016
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Educated customers on product and service benefits, explaining features and answering questions.
Customer Care Representative
FULLBEAUTY Brands
12.2013 - 02.2015
- Navigated multiple computer systems and applications to find information about products listed in catalog.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Crew Member
McDonald's
10.2012 - 05.2013
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
GED -
EPCC
El Paso06.2013
Skills
- Average 79 WPM with 98% Accuracy
- Strong command of language
- Exceptional attention to detail
- Strong Proofreading skills
Timeline
Kennel Assistant
Paradise Boarding Kennel
07.2023 - 10.2023
Freelance Transcriber
Self Employed
01.2020 - Current
Appraisal Administrative Assistant
Davis Appraisal Services
09.2018 - 01.2022
Customer Service Representative
GC Services, Verizon
03.2018 - 09.2018
Seasonal Sales Associate
Zumiez
05.2017 - 12.2017
Bartender
Fishbar
01.2017 - 12.2017
Dining Services Employee
Mooyah
06.2016 - 01.2017
Call Center Sales Representative
Alorica
02.2015 - 06.2016
Customer Care Representative
FULLBEAUTY Brands
12.2013 - 02.2015
Crew Member
McDonald's
10.2012 - 05.2013
GED -
EPCC
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