Kimberly Davis

• Cashier

• Customer Service

•Addressed issues proactively while maintaining operational efficiency.

• Inventory Management System

• Executed routine cleaning protocols and maintenance activities consistently.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted customers in navigating company's products and services, enhancing their overall experience.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Answered questions about store policies and addressed customer concerns.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Handled insurance verification tasks using Software and Software to validate patient insurance information.
• Performed laboratory tests to assist physicians in diagnosis.
• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
• Participated in quality assurance and competency assessment initiatives.
• Reviewed and processed requisitions for laboratory tests.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Verified patients' identification for proper sample collection.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.