Kimberly Davis
Tularosa,NM
Summary
As the leader of a team for the past 7 months, consistently achieving goals and exceeding expectations. Strategic guidance has resulted in meeting targets, improving key metrics, and increasing success for the entire team. Recognition through winning together bonuses. Fostered a collaborative and high-performing environment that drives exceptional results.
Overview
22
22
years of professional experience
Work History
Department Supervisor - PRO/ Lumber
Lowe’s Home Improvement
02.2018 - Current
- Optimize team efficiency by addressing problems in a timely manner.
- Educate new hires on company-wide and department-specific guidelines.
- Maintain stock of items, cleanliness, organization and provided excellent customer service.
- Train team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coach employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Conduct performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Manage a team of 14 employees, delegated tasks and held each employee accountable for completing assignments.
Medical Assistant
Alamogordo Clinic
06.2003 - 06.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Nursing
NMSU-A
Alamogordo, NMSkills
- Recruiting and Hiring
- Customer Relations
- Sales Growth
- Customer Engagement
- Time Management
- Department Resets
- Conflict De-Escalation
- Leadership Competency
- Staff Hiring and Retention
- Process and Procedure Development
- Regulatory Standards
- Customer Service
- Program Monitoring
- Store Layouts
- Directing Team Members
- Departmental Activities
- Inventory and Supply Management
- Stock Management
- Motivational Leadership
- Department Reviews
- Reporting and Performance Analysis
- Training and Development
- Workload Balancing
- Answering Research Questions
- Effective Selling Techniques
- Employee Coaching and Mentoring
- Freight Unloading
- Corrective Actions
- Stockroom Organization
- Policy and Procedure Adherence
- Merchandise Quality Assurance
- Product Restocking
- Coaching and Mentoring
- Employee Performance Evaluations
- Negotiation and Conflict Resolution
- Sales Expertise
- Staff Development
- Profit and Loss
- Product and Service Sales
- Promotions Execution
- Verbal and Written Communication
- Staff Supervision
- Special Assignments
- Merchandise Promotion and Display
- Rules and Regulations
- Retail Management
- Purchasing
- Receiving Oversight
- Returns and Refunds
- Supervisor
- Order Processing
- Delegation and Supervision
- Performance Improvement
- Order Management
- Vendor Relationship Management
- Merchandising
Timeline
Department Supervisor - PRO/ Lumber
Lowe’s Home Improvement
02.2018 - Current
Medical Assistant
Alamogordo Clinic
06.2003 - 06.2016
Nursing
NMSU-A
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