Colin Williams
Staten Island,NY
Summary
Dynamic leader with a proven track record at Anthony Williams Brokerage, excelling in team leadership and strategic planning. Mastered customer relationship management, enhancing satisfaction and revenue growth. Known for adaptability and effective communication, fostering a culture of continuous improvement and collaboration. Achieved significant performance outcomes through staff training and development. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Manager
Loyalty Ova Love
09.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Operations Manager
Anthony Williams Brokerage
10.2017 - 07.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Group Leader
United Activities Unlimited
06.2016 - 08.2020
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Developed a collaborative work environment through open communication and regular team meetings, enhancing overall group performance.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
Education
No Degree - KSAT Counselor
College of Staten Island of The City University of New York
Staten Island, NY10.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Customer Relationship Management (CRM)
- Policy Implementation
- Goal Setting
- Employee Coaching and Mentoring
- Adaptability and Flexibility
- Effective Communication
Timeline
Manager
Loyalty Ova Love
09.2020 - Current
Operations Manager
Anthony Williams Brokerage
10.2017 - 07.2021
Group Leader
United Activities Unlimited
06.2016 - 08.2020
No Degree - KSAT Counselor
College of Staten Island of The City University of New York
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