Summary
Overview
Work History
Education
Skills
Volunteer - Heartland Film Festival
Timeline
Generic

Kimberly Davis Wicker

Indianapolis,IN

Summary

Dedicated, focused and knowledgeable in all areas of customer service. Experienced in all areas of VIP guest services. Adaptable in various situations. Friendly and helpful. Dependable with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

V.I.P. Crew Member

Live Nation Concerts
05.2022 - Current
  • Assisted in opening and closing VIP Club for each show.
  • Greeted guests in welcoming and friendly manner.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues and complaints quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Worked closely with VIP guests and artist's representatives.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Worked well with teammates.

Crew Member

Christkindlmarkt
11.2022 - 01.2023
  • Provided excellent customer service by greeting customers and describing food and beverage offerings.
  • Took orders, prepared and served food, restocked products and supplies.
  • Used iPad point-of-sale system and processed various forms of payment.
  • Cleaned and sanitized counter areas and equipment.
  • Engaged in friendly conversation with customers.
  • Volunteered for extra shifts during busy periods.

Traffic Coordinator

WTHR-TV Channel 13
12.1996 - 04.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Strong attention to detail, handled heavy workload with minimal errors.
  • Worked effectively in fast-paced environment.
  • Adaptable and proficient in learning several software programs for Broadcast TV.
  • Developed and maintained positive and effective relationships with clients, ad agencies, and production companies.
  • Worked on many high profile TV events such as The Super Bowl and Olympics.
  • Assisted with community outreach events such as the Indiana State Fair, Community Day at the Indianapolis Motor Speedway, The 500 Festival Rookie Run, and The WTHR Health Fair.

Education

Bachelor of Science - Business

University of Indianapolis
Indianapolis, IN

Skills

  • VIP Services
  • Special Events
  • Efficient Service
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Cultural Awareness
  • Sales and Upselling

Volunteer - Heartland Film Festival

Assisted at film festival screenings, the Opening and Closing Galas, and Awards Ceremonies.

Timeline

Crew Member

Christkindlmarkt
11.2022 - 01.2023

V.I.P. Crew Member

Live Nation Concerts
05.2022 - Current

Traffic Coordinator

WTHR-TV Channel 13
12.1996 - 04.2020

Bachelor of Science - Business

University of Indianapolis

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Kimberly Davis Wicker