Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Professional References
Timeline
Generic

Kimberly Davolt-Flores

San Antonio,TX

Summary

COMMUNITY ADVOCACY A top-performing leader with over 15 years' experience managing logistics, projects, and pertinent contract/grant research. Astute Operations Manager with seasoned industry experience driving operations, improving operational efficiency, boosting business growth, and championing customer relationship management to attain strategic business objectives. Strategic thinker with expertise in formulating and implementing innovative resolutions. Growth-focused leader who can positively influence teams to exceed business and performance goals. Communicates effectively with diverse clients and stakeholders, exhibiting time management, outstanding work ethics, a strong sense of responsibility, and adheres to the highest standards of integrity. Accomplished Vice President of Operations with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. Accomplished Vice resident of Operations with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. Performance-driven Vice President with 15 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Vice President of Operations

HELPFUL HANDS, INC
08.2018 - Current
  • Defining, implementing, and revising operational policies and guidelines for the organization, 8 contracts across the United States/500 plus employees
  • Organize monthly, quarterly and vendor department meetings
  • Preparing necessary presentation materials for meetings with the government, SourceAmerica and AbilityOne Commission
  • Collaborating with departmental heads to develop plans and ensure company-wide compliance
  • Managing the success of day-to-day operations across multiple contracts in various time zones ensuring that policies and best practices are carried out
  • Deliver exceptional guidance and support to subordinate executives and managers to enhance professional development
  • Establish and strengthen short-and long-term objectives by steering the operation department to achieve and meet corporate goals
  • Improve client retention and renewal of contracts by planning and organizing meetings with the operations department on a daily basis
  • Developed and executed strategic policies and procedures to reduce outstanding receivables
  • Overseeing client support services
  • Managing procurement and resource allocation
  • Ensure budgets are maintained in accordance with each contract
  • Providing an analysis of P&L and providing areas to save and improve budgets when appropriate
  • Manage and track all contract awards ensuring that the Performance Work Statement is being met and the customer is receiving their required deliverables in a timely manner.
  • Identified opportunities to improve business process flows and productivity.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Established performance goals for department and outlined processes for achievement.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Increased company growth through collaboration with sales and marketing departments.
  • Established performance goals for department and provided methods for reaching milestones.
  • Clarified roles, responsibilities and expectations of staff.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Recruiting through community partners individuals with disabilities and pairing them with job coaches and mentors.
  • Evaluated product development strategies and prepared alternative approaches to goal achievement.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
  • Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
  • Employed optimal safety practices to reduce worksite complaints and hazards.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Used market insights to capitalize on key business opportunities for new advantageous partnerships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Home Study Specialist

MAUNEY & ASSOCIATES, INC
10.2019 - 10.2020
  • Responsible for completing comprehensive assessments of families interested in placement of a child in the custody of the Department of Family and Protective Services which includes adopt-only families, licensed families, and relatives
  • Assess the proposed family's capacity to incorporate a child into their household in relation to their lifestyle, standard of living and future plans, as well as their overall capacity to meet the immediate and future needs of the child, to include, but not limited to social, emotional/mental health, physical, educational
  • Conduct in-depth interviews in the family's home with all members of the household
  • Interview all references required by State guidelines
  • Ensure the home meets state and county standards
  • Make an assessment to determine whether the home meets requirements for verification
  • Required to complete the assessments in accordance with DFPS policies and procedures and adhering to stringent time frames and due dates and have advanced computer skills, strong verbal and writing skills, and excellent customer service skills
  • Assessments are completed on an as-needed basis.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

Director of Programs

CHILD ADVOCATES OF SAN ANTONIO
01.2018 - 07.2018
  • Primarily responsible for ensuring that strategic plan was executed
  • Responsible for oversight and support of Team Managers (5), Advocate Supervisors (25), and Volunteer Advocates (800)
  • Provided clear directions, motivated and challenges direct reports; delegates effectively, applies clear and consistent performance standards, and supervises volunteers in their role as advocates for children
  • Demonstrated and champions alignment with company's vision, mission, and values in daily work actions and demonstrates a commitment to and support of diversity by complying with CASA's EEO policies, regulations, and procedures
  • Provided coaching and clear direction and motivation for all of Programs as well as their CASA Volunteers
  • Worked with community partners, courts and other outside agencies in order to align mission
  • Put into place quality control program to ensure compliance with grants, Texas CASA, and court system
  • Collaborate with Operations, Development as well as Training and Recruiting to align CASA mission
  • Collaborate with Grant Manager to ensure metrics were being met by staff and reported accurately
  • Helped to identify grants that would provide opportunities for income for CASA and serve the community in a positive way
  • Collaborate with Grants Manager and Marketing Manager for all donor communications and future in kind giving.
  • Created and enforced programming standards to maintain compliance with regulatory requirements.
  • Developed proposals and operational plans within assigned area.

Team Manager

CHILD ADVOCATES OF SAN ANTONIO
11.2016 - 01.2018
  • Provide coaching and clear direction and motivation for 6 Advocate Supervisors and their CASA Volunteers
  • Carry Advocate caseload of up to 20 Volunteers keeping them involved with CASA children, Keystones of child advocacy are safety, permanence, and well-being
  • Supervise to ensure that everything advocates do for their appointed child connects to one of these three needs
  • Attend court hearings, staffing and meetings as needed; track court hearings and staffing dates and confirm new Volunteer attendance for Advocates as well as supervisors' calendars
  • Database Management, maintaining all advocates files both hard copy and in the data base for Team
  • Court Procedure, notifying advocates of court dates/reviews and other team meetings
  • Review and submit court reports through e-file
  • Attend court, document findings from court
  • Knowledgeable in Juvenile Dependency System, Case Planning, Conflict Resolution, problem resolution, arbitration, supervision of volunteers and employees
  • Interviewing of new staff, evaluations and conducting regular meetings
  • Advocate Recruitment and screening of new volunteers
  • Pre-training interviews and assist in training
  • Facilitates quarterly advocate cultivation meetings
  • Assuring all quarterly advocate cultivation meetings are scheduled and retention is met within Team
  • Interface with public, volunteers, supervisors, and system partners in a mature, responsible, and sophisticated manner
  • Ability to function as part of a team, promote coloration, willingly access resources, and develop strong working partnerships with co-workers, system partners and volunteers
  • Coordinated team collaboration to share ideas and build best practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Advocate Supervisor

CHILD ADVOCATES OF SAN ANTONIO
07.2014 - 11.2016
  • Provide coaching and support to 35 plus CASA Volunteers involved with CASA children, Keystones of child advocacy are safety, permanence, and well-being
  • Supervise to ensure that everything advocates do for their appointed child connects to one of these three needs
  • Attend court hearings, staffing and meetings as needed; track court hearings and staffing dates and confirm new Volunteer attendance
  • Database Management, maintaining advocates files both hard copy and in the data base
  • Court Procedure, notifying advocates of court dates/reviews and other team meetings
  • Review and submit court reports
  • Attend court, document findings from court
  • Knowledgeable in Juvenile Dependency System, Case Planning, Conflict Resolution, problem resolution, arbitration, supervision of volunteers and employees
  • Advocate Recruitment and screening of new volunteers
  • Pre-training interviews and assist in training
  • Facilitates quarterly advocate cultivation meetings
  • Interface with public, volunteers, and system partners in a mature, responsible, and sophisticated manner
  • Ability to function as part of a team, promote coloration, willingly access resources, and develop strong working partnerships with co-workers, system partners and volunteers
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.

CASA Volunteer Peer Coordinator

CASA
11.2013 - 11.2016
  • Provide coaching and support to 3-6 new CASA Volunteers involved with CASA children, ensuring advocacy and permanency planning
  • Document monthly review and other contracts with new volunteers and with Advocate Supervisor
  • Conduct Support Reviews of new volunteer after 60 days of case assignment
  • Review cases with Advocate Supervisor monthly
  • Attend court hearings, staffing and meetings as needed; track court hearings and staffing dates and confirm new Volunteer attendance
  • Maintain and submit Peer Coordinator Monthly Activity Log.
  • Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
  • Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
  • Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.

Volunteer Court Appointed Advocate

CASA
09.2012 - 11.2013
  • Utilized resources to intervene and represent assigned children's' best interests mandated by the court
  • Worked with children, parents, family members, medical professionals, school officials, and legal officials
  • Sought to identify best course of permanency for children
  • Maintained contact with children throughout process and conducted monthly home visit to ensure wellness
  • Prepared court reports, open communication with all legal professionals, recommended pursuit and acquisition of specific legal evidence such as testimony or physical evidence
  • Attended court, staffing, and various official hearings; attended all family visits at CPS
  • Provided all written reports for permanency and review hearings
  • Maintain confidentiality on all issues and records of cases.
  • Provided assessments and made recommendations to court.
  • Conducted interviews with parents, foster parents, school officials and other individuals to better understand client's needs.
  • Researched each client's case to become familiarized with his or her background by carefully reviewing available documents.
  • Testified in court and provided voice for severely abused and neglected children.
  • Observed strict security measures to keep all case information confidential.
  • Assessed clients for abuse and neglect and reported findings to court.

Academic Support Specialist

SAN ANTONIO COMMUNITY COLLEGE
05.2008 - 12.2011
  • Assisted in developing and monitoring budget schedules for the Dean's Fiscal Year
  • Managed and maintained budget for the Carl Perkins Grant; developed spreadsheets and graphical reports
  • Worked with department chairs and others to resolve problems associated with budget throughout the year
  • Answered policy and procedural questions and issues; coordinated research and collected data for analysis
  • Monitor division for institutional effectiveness; revise/improve ineffective strategic plans; review departments' plans to determine if objectives are measurable, clear, and realistic
  • Handled all reports for Carl Perkins grant: gathered quarterly submission data reports, set up Local Plan and Evaluations, entered equipment requisitions, travel authorizations, and followed up on encumbered funding.
  • Assisted students and parents in academic, college and career planning and in social and emotional development.
  • Helped students, parents and teachers understand student standardized test performance and results.

Research Specialist

San Antonio Community College
05.2007 - 05.2008
  • Provided administrative, technical, and production services in addition to organizing data and information
  • Coordinated facilities and preparations for meetings and special events
  • Performed research using online computer research products, district reports, and periodicals
  • Prepared grant applications/reports/fact books/unit plans
  • Produced graphs/charts/glossaries using various computer applications and maintain databases
  • Maintained and managed the department's website using Dreamweaver.
  • Monitored research data to assess accuracy, validity and integrity.
  • Adapted work process and methods based on findings and literature review with limited supervision.
  • Implemented modifications and quality control measures to influence research conclusions.

Education

Master of Arts - Higher Education Administration

A&M At Kingsville
Kingsville, Texas, TX
05.2026

Praesidium Training - ABUSE PREVENTION TRAINING

Praesidium Academy
Dallas
2018

Bachelor of Arts - Education Specialization in Reading

University of Texas At San Antonio
San Antonio, TX
05.2003

Associate of Art - Applied Science

San Antonio College
San Antonio, TX
2000

High School Diploma -

Clark High School
San Antonio, TX
05.1989

Skills

  • Trend Identification and Forecasting
  • Adaptable and Flexible
  • Critical Thinking
  • Verbal and Written Communication
  • Leadership and People Development
  • Systems Thinker
  • Quality Control Planning
  • Documentation
  • Industry Best Practices
  • Complex Problem-Solving
  • Employee Motivation and Performance
  • Account Management
  • Team Engagement

Additional Information

  • JDRF South Central Texas - Board Member 2023-Present
  • JDRF South Central Texas - Fundraising Committee Member 2020-Present
  • JUNIOR LEAGUE OF SAN ANTONIO – 3rd year member. ▪ 2016 2017 Appointed Position, Sustainer Assistant Liaison, Membership Development. ▪ 2015-2016 Appointed Position, Placement Advisor - Community Council Executive Committee, Membership Development Council Executive Committee, Placement Committee. ▪ 2014-2014 Appointed Position Reading Camp – Community
  • AWARDS & COMPETENCIES SAN ANTONIO COMMUNITY COLLEGE – Managed to secure Carl Perkins grant funding multiple years in a row. 2008-2009: Managed $725,107 2009-2010: Managed $831,816 2010-2011: Managed $882,568. Managed to secure Jet grant funding ($237,740 to purchase tech upgrades.)


Certification

  • Lean Six Sigma Green Belt, Alison- 2023
  • Licensed CHTI - 2018
  • ISSA CMI Certified Professional Trainer, C.P.T.- 2021
  • AHE Designated Trainer: Certified Surgical Cleaning Technicians (T-CSCT) - 2021
  • AHE T-CHEST - 2021

Professional References

  • Dr. Judith Loredo - 512-656-0014 judith@hhisa.com - Current Reporting Supervisor (President)
  • Yolanda Valenzuela - 210-724-3121 yvalenzuela@alamocityconsultants.com - Previous Supervisor
  • Dr. Amy Mulholland - 281-804-0538 admulholland@gmail.com - Previous coworker
  • Mayra Levy - 830-765-2723 levym@jfsatx.org - Previous coworker
  • Anna Flores - 210-240-3211 aflores4u@yahoo.com - Friend / Previous Volunteer


Timeline

Home Study Specialist

MAUNEY & ASSOCIATES, INC
10.2019 - 10.2020

Vice President of Operations

HELPFUL HANDS, INC
08.2018 - Current

Director of Programs

CHILD ADVOCATES OF SAN ANTONIO
01.2018 - 07.2018

Team Manager

CHILD ADVOCATES OF SAN ANTONIO
11.2016 - 01.2018

Advocate Supervisor

CHILD ADVOCATES OF SAN ANTONIO
07.2014 - 11.2016

CASA Volunteer Peer Coordinator

CASA
11.2013 - 11.2016

Volunteer Court Appointed Advocate

CASA
09.2012 - 11.2013

Academic Support Specialist

SAN ANTONIO COMMUNITY COLLEGE
05.2008 - 12.2011

Research Specialist

San Antonio Community College
05.2007 - 05.2008

Master of Arts - Higher Education Administration

A&M At Kingsville

Praesidium Training - ABUSE PREVENTION TRAINING

Praesidium Academy

Bachelor of Arts - Education Specialization in Reading

University of Texas At San Antonio

Associate of Art - Applied Science

San Antonio College

High School Diploma -

Clark High School

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Kimberly Davolt-Flores