Kimberly Dawkins
Olive Branch,MS
Summary
To seek and maintain a position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a strong reputation for building lasting relationships with key decision makers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Business Operations Analyst
Regional One Health
08.2023 - Current
- Contributed to annual budget preparation by providing variance reporting and analysis.
- Developed departmental budgets based on provided business goals and available assets, shaping each document for optimal financial outcomes.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Supported Executive Staff and Management by processing invoices and documents with consistent on-time delivery.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Reported financial data and updated financial records in excel.
- Analyzed financial data to assist in budget creation and forecasting.
- Inspected account books and recorded transactions.
- Input financial data and produced reports using Excel.
- Tracked financial progress by creating quarterly yearly balance sheets.
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained and processed invoices from various vendors.
Legal Administrative Assistant
Mendelson Law Firm
01.2008 - 07.2023
- Monitors and tracks compliance following initial contact with non-compliant offenders
- Determines when files are ready for lawsuits
- Assist the attorneys in effectuating recovery of outstanding balances and/or assets of prejudgment and post-judgment creditor clients
- Communicates and cooperates with Circuit Clerk's Office, Court Services, Attorneys, and offenders to determine status of court ordered payments and compliance
- Determines when a garnishment/bank levy should be issued against the defendant in civil cases when out of compliance
- Trains new employees
- File court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepare and draft correspondence and legal forms to maintain smooth communications.
- Manage accounts and client records of clients, observing confidentiality, and extreme discretion.
- Work alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Negotiate settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
- Produce legal documents such as briefs, pleadings, subpoenas and appeals.
- Generate leads to meet and exceed revenue goals by identifying new clients.
Customer Service Specialist
AT&T Mobility
01.2006 - 01.2008
- Assist customers with questions, complaints, and billing inquiries
- Handles business transactions in connection with activation of new customer accounts on a computer terminal
- Makes financial decisions to protect/collect revenues and adjusts customer accounts
- Responsible for improving customer retention through programs and service provided to the customer
- Personal and professional references available upon request
Education
Master of Arts - Education
Bethel University
McKenzie, TN12.2016
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Memphis, TN2009
Skills
- Microsoft Windows Operating System
- MAC Operating Systems
- Basic office administrative task that includes filing, reporting, printing and emailing
- Strong oral and written communication skills
- Excellent ability to work independently and handle pressure
- Good customer-relations background
- Creative, flexible and able to adapt to changes in priorities and maintain a positive attitude and strong work ethic
- Clear ability to keep sensitive information confidential
- Microsoft Office (eg Word, Excel, PowerPoint, Access)
- High sense of diligence and ability to effectively multi-task several complex assignments with tight deadlines
- Adapts well to new technology
- Strong attention to detail
- Administrative Support
Certification
- Licensed Real Estate Agent - 4 years
Skills
- Prepare Purchase Offers
- Coordinate Closings
- Strong Organizational Skills
- Property Assessments
- Excellent Teamplayer
- Mobile Devices and Laptop Computers
Education
Memphis, TN,McKenzie, TN
Contact
Olive Branch, MS 38654
Timeline
IT Business Operations Analyst
Regional One Health
08.2023 - Current
Legal Administrative Assistant
Mendelson Law Firm
01.2008 - 07.2023
Customer Service Specialist
AT&T Mobility
01.2006 - 01.2008
Master of Arts - Education
Bethel University
Bachelor of Science - Criminal Justice Administration
University of Phoenix
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