Kimberly Dawn Hewitt
Bracey,VA
Summary
Dynamic professional with 22 years of experience in the service industry, demonstrating exceptional customer service skills and the ability to thrive in high-pressure environments. Proficient in MS Excel, QuickBooks, and various reporting tools, showcasing strong analytical capabilities. Recognized for collaborative teamwork and a commitment to achieving company objectives while consistently delivering quality results. Eager to leverage expertise as a Certified Phlebotomy Technician and continue professional growth through new learning opportunities.
Overview
15
15
years of professional experience
Work History
Floating Manager
Poplar Pointe Marine
03.2017 - 01.2020
- Responsibilities - stock/inventory/sales info/loss prevention info & inventory/ordering/pricing/correspondence with vendors/researching new vendors/marketing/advertising and floor plans for shop supplies, parts for the store, boating/safety/cleaning products, surf boards, wake boards/boots, surf apparel, life vests (per size, age, gender, activity), tubes/accessories, water toys, lake apparel, shoes, sunglasses, jewelry/accessories and lake/home décor while sharing product knowledge and current boating laws with customers, answering all calls for PPM as well as managing the Lake Gaston Surf Garage store/website/shipping orders out/FB page/employees/inventory for the store, working closely with the accountant to keep all info correct/current per dept. Preparation for boat shows involved packing the sales-men's computers/sales-consignment forms and office supplies, gathering merchandise for boat show sales and setting a system to track said sales - keeping inventory before/after and sending the salesmen anything forgotten
- Boat Rentals - answering/documenting daily calls/emails/web leads/walk-ins, relaying info pertaining to scheduling, pricing, regulations/laws, policies and procedures to rental customers. Scheduling for a fleet of 6 rental boats (keeping lead tech informed), completing rental agreements/managing payments. Upon arrival, assist customer in completing their portion of the rental agreement, insure all proper documentation is on the boat with the renter, give instructions on operating the boat, reminding customer of current laws for our 2 state lake, inspect the boat with the customer to be clear it should be returned in the same condition and cover process if it is not, share knowledge of the lake and keep in touch throughout rental for assistance (correcting any issues during rental). Upon return, assist the customer in returning to the dock, refueling, unloading, inspecting the boat, attending to any damages, returning the damage deposit when applicable, documenting, and closing the rental agreement. Schedule the fleet with the lead technician for general maintenance and damages, ensuring that appropriate shop supplies and parts will be available at the time of maintenance. Process any court action needed.
- Office Responsibilities - assisting with payroll when needed, completing paperwork for new hires, training, assisting with confirming invoices and paying monthly bills/dues, meeting with OSHA to ensure PPM/Shady Shack were up to code. Making necessary arrangements if not and completing weekly/monthly compliance forms, meeting with fire inspector insuring requirements, having gas pumps calibrated when necessary and unlocked/locked each day, meeting with repair/delivery services for PPM/Shady Shack passing info, assisting Shady Shack when needed with serving/prep/customer service, assisting with any info needed for boat sales, financing, insurance, registration and DGIF (VA/NC)
- Service Manager - writing service tickets/apt for customers/sales, pass/relay tickets to lead tech, follow through order for any parts-labeling/informing lead tech about arrival, keeping customers informed of time frame/process, completing service ticket with info/pricing/total and following through billing process, documenting tech hours per job, closing end of the month payment collections/tickets, working with companies/customers/techs to file/approve/process warranty claims, documenting/responding to daily calls/emails/mail/web leads/walk-ins, researching to answer with appropriate info needed, communicating daily with lead tech, assisting co-workers when needed with revamping forms/areas, issues, activities or projects
Front of House Manager
The Pointe at Lake Gaston
07.2015 - 07.2016
- Front of House Manager - hiring/firing of staff (up to 30/35+ servers, 10/15+ hosts, 10/15+ expo in season), paperwork for new hires, training, scheduling for staff while conferring with bar manager (staff share), management of staff, daily duties of fixing staff issues, assigning side/closing work for lunch/dinner staff, providing customer service or support for the staff when needed, keeping the Aloha system current with specials/new items, fixing any clerical issues for staff - new hires/hours/tips/raises/taxes, keeping a running inventory for ordering of products pertaining to front of house
- Preparing/advertising for any events or activities, researching new items/systems/processes to improve the restaurant and assisting in formatting/gathering info for new menus
- Catering - assisting with formatting catering menu, attending/documenting meetings, assisting the Chef/customer with any needs/info, scheduling caterings with Chef/customer, insuring all products/supplies are ordered/prepared for catering, packing everything needed to serve/set up, schedule staff for catering, set up/see through/break down/clean up event, complete invoice, taking payment and distributing gratuity
Rental Assistant
RE/MAX On The Lake
01.2012 - 11.2012
- Rentals - (Long-Term/Vacation) - researching/responding to emails/calls/walk-ins/referrals providing info matching available long-term(25/30)/vacation(35/40) rentals to meet customer criteria and recording said actions, providing potential customers with pictures or arranging a walk thru apt. with Property Manager, booking vacation rentals/processing payments, documenting all steps and keeping the Home Owners informed, preparing check-in packages for vacation rentals - linens (if ordered)/updated pamphlets w/pics detailing rooms and extras offered, directions, local amenities, keys and emergency number. Processing monthly rent payments for long-term rentals, sending late notices when necessary and compiling info/documentation for Property Manager for evictions
- Managing Housekeeping/Property Maintenance - setting/managing an excel system to arrange/schedule 10/20 housekeepers w/existing long-term/vacation rentals, processing housekeeping invoices, issuing payroll checks via Quick Books Pro. Documenting any damages to property/repair issues, arrange for repairs, keeping Home Owner informed, processing maintenance invoices and issuing payment via Quick Books Pro
- Advertising - taking extensive pictures/documentation of all rental homes (showcasing all extra amenities available), using Craig's List and local networking systems to advertise as well as keeping the RE/MAX On The Lake Vacation Rental website current
Peebles Corporate Office/Stage Stores
09.2004 - 09.2009
- Replenishment Analyst - managing items that are kept in stores at all times to plan/inventory levels, monitoring by store by item sales/inventory, setting parameters to increase/decrease ordering to match (340 stores), editing item setups of replenishment items (new/discontinued) insuring future sales record in the correct OTB, recommend best sellers for the system/suggest slow sellers be removed, confirming/trouble shooting merchandise/orders from the vendors/thru DC/to the correct stores, managing the OTB checkbook for each of the 13 Dept
- While keeping all Buyers involved, gathering reports/charting sales-inventory-OTB-trends creating spreadsheets for Buyers to take to market, working w/Planners to set up/execute OTB/inventory levels for all new stores, chart/graft/use MicroStrategy Reports daily keeping co-workers informed of business, plan/test new strategies to make the ordering process more sales/inventory efficient, organize/conduct monthly meetings with Buyers/Planners/Directors/DMMs/GMMs discussing methods to increase productivity in the 13 Dept
- And informing all of the directors of merchandise, also presenting reports/charts/grafts showing current sales/inventory/OTB levels
- Allocator for Home Dept
- - distributing merchandise by store by sales to plan/inventory levels (297 stores), researching/charting/monitoring sales to place merchandise in the appropriate stores, working w/Planners to set up/execute OTB/trends creating spreadsheets for Buyers to take to market, creating a yearly book picturing each Christmas item (ornaments/crystal/decor/bedding etc.) with the UPC/item number/price/dept./class/floor plans for the stores reference, organize/conduct monthly meetings with Buyers/Planners/DMMs concerning the direction of the merchandise, also presenting reports/charts showing current sales
- Replenisher for Home Dept
- - managing Home Dept
- Items that are kept in all stores at all times by sales to plan/inventory levels, managing by store by item sales/inventory setting parameters to increase/decrease ordering to match, editing item setups of replenishment items (new/discontinued) insuring future sales record in the correct OTB, recommend best sellers for the system/suggest slow sellers be removed, confirming/trouble shooting merchandise/orders from the vendors/thru DC/to the correct stores, working w/Planners to set up/execute OTB/inventory levels for all new stores, gathering reports/charting sales-inventory-OTB-trends creating spreadsheets for Buyers to take to market, organize/conduct monthly meetings with Buyers/Planners/DMMs concerning the direction of the merchandise also presenting reports/charts showing current sales
- Administrative Merchandising Assistant - managing pricing/promotions/advertising turn-ins, item setup, order entry, price changes, store to store transfers, vendor relations, confirming/trouble shooting merchandise/orders from vendor/thru DC/to correct stores, responsible for sample merchandise inventory, keeping Buyers schedule, creating a yearly book picturing each Christmas item (ornaments/crystal/decor/bedding etc.) with the UPC/item number/price/dept./class/floor plans for the stores reference
Education
Southside Virginia Community College -
Southside Virginia Community College
Emporia, Virginia11.2024
High School -
David Crockett High School
Jonesborough, TN05.2001
Skills
- Certified Phlebotomy Technician
- Quality assurance
- Multitasking
- Organization
- Attention to detail
- Problem resolution
- PPE use
- Supervision and leadership
- Recordkeeping
- Troubleshooting
- Data entry
- Self-Directed
- Clerical support
- Training & Development
- Excellent communication
Timeline
Floating Manager
Poplar Pointe Marine
03.2017 - 01.2020
Front of House Manager
The Pointe at Lake Gaston
07.2015 - 07.2016
Rental Assistant
RE/MAX On The Lake
01.2012 - 11.2012
Peebles Corporate Office/Stage Stores
09.2004 - 09.2009
Southside Virginia Community College -
Southside Virginia Community College
High School -
David Crockett High School
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